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Help Desk Support Technicians - Multiple Openings!

Company: eXcell
Location: Louisville
Posted on: February 15, 2020

Job Description:

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.--We're looking for multiple Help Desk Techs to work on a Windows 10 refresh project. They will be expected to field phone calls, remote into a user's machine, install data transfer software, and conduct data transfers from old to new PCs. --Overview: Provides support to end users on a variety of issues Identifies, researches, and resolves technical problems Responds to telephone calls, e-mail and personnel requests for technical support Documents, tracks, and monitors the problem to ensure a timely resolution May involve use of problem management databases and help desk system Relies on instructions and established guidelines to perform the functions of the job Works under immediate supervisionQualifications: Entry-level to 1 year of experience in the field or related area Strong customer service skills, especially on the phone Knowledge of commonly-used tech support concepts, practices, and procedures Ability to follow instructions and established guidelines May require an Associate Degree in a related area--W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell--- Supports Equal Employment Opportunity** eXcell---, a division of CompuCom-- Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit--www.excell.com.

Keywords: eXcell, Louisville , Help Desk Support Technicians - Multiple Openings!, Other , Louisville, Kentucky

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