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IVR Analytics Expert

Company: Humana
Location: Louisville
Posted on: March 28, 2020

Job Description:

DescriptionThe Senior Data Scientist uses mathematics, statistics, modeling, business analysis, and technology to transform high volumes of complex data into advanced analytic solutions. The Senior Data Scientist work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.ResponsibilitiesThe Senior Data Scientist/IVR Analytics Expert develops, maintains, and collects structured and unstructured data sets for analysis and reporting. Creates reports, projections, models, and presentations to support business strategy and tactics. Outcomes of the work from this individual would be used to influence business strategy within the department. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.Humana is seeking an IVR Analytics Expert to own the deeper analytics of the IVR experience, including understanding the influence of the IVR on other service and non-service related outcomes. In this role, you will analyze and develop insights in order to support strategy and create solutions that will maximize the value of the IVR solution and draw significant correlation of the IVR to other critical business tools and decisions. Required Qualifications

  • Bachelor's Degree and 5 years of data analysis experience OR Master's Degree and 3 or more years of experience
  • Experience in using mathematics, statistics, modeling, business analysis, and technology to transform high volumes of complex data into advanced analytic solutions
  • Be able to translate highly technical analysis into compelling business cases
  • Experience in working with disparate data sets and finding common integration points in those data sets
  • Experience in creating reports, projections, models, and presentations to support business strategy and tactics
  • Ability to make decisions on moderately complex to complex issues regarding technical approach for project components
  • Knowledgeable working with IVR data to develop process improvement strategiesPreferred Qualifications
    • Master's Degree
    • PhD
    • Prior experience working with Nuance IVR data
    • Six Sigma or Lean experienceScheduled Weekly Hours40

Keywords: Humana, Louisville , IVR Analytics Expert, Other , Louisville, Kentucky

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