Dental Laboratory General Manager

Company: Crown World
Location: Louisville
Posted on: September 15, 2020

Job Description:

Crown World Dental  is now HIRING! Crown World Dental embraces innovative digital processes and specialize in the production of esthetic, all-ceramic restorations such as BruxZir® Solid Zirconia crowns & bridges.

This is a unique opportunity to get in on the ground floor of a company whose passion is its' employees. In addition to a supportive work environment and friendly corporate culture, Crown World offers full benefits (medical, dental, vision, 401K, paid time off, and holidays).

GENERAL MANAGER ~  Manages the operational and fiscal activities of a division or off-site lab. Aligns operational strategy of division with and in support of the Company’s business strategy. Plans and develops systems and procedures to improve operating quality, obtain optimum efficiency and economy of operations, and maximize profits of the unit by performing the following duties personally or through subordinate supervisors.

Essential Functions :

Manages operational and fiscal activities of division to meet staffing levels, budgets, and financial goals.

Sets operational strategy of division to be in alignment with and in support of Company’s overall business strategy.

Monitors and coordinates functions such as Operations, Manufacturing, Engineering, Planning, Sales, Maintenance, and/or Research and Development, to increase operational quality and efficiency.

Determines division quality standards and production goals.

Ensures productivity and quality goals are met by monitoring division production, problem solving production issues, and motivating employees.

Effectively manages division/lab Profit and Loss Statement (P&L), including labor, materials, sales, equipment, etc.

Monitors quality issues and works closely with Quality Control Specialists to address all issues regarding quality standards.

Monitors Call Centers to ensure high customer service standards, as necessary.

Analyzes and documents business processes and problems; develops solutions to enhance efficiencies.

Coordinates and implements solutions from process analysis and general department projects.

Oversees work schedule for scheduling, distribution, quality control and other supervisors.

Follows-up on specific requests made by doctors on specific cases, as necessary.

Provides assistance and training to technicians that require further educational instruction.

Coaches and provides career development advice to staff.

Establishes employee goals and conducts employee performance reviews.

Assists staff to resolve complex or out of policy operation problems.

Addresses any and all employee relations matters in a timely manner in coordination with Human Resources.

Partners with Human Resources/Compensation to set appropriate pay and staffing levels.

Serves as liaison to other Division General Managers, Departments, and Education Department.

Collaborates with Marketing Department on marketing strategy of division products.

Directs and coordinates promotion of products manufactured or services performed to develop new markets, increase market share, and obtain competitive position in industry.

Communicates with Supervisors, Managers, and Executives on division operations.

Supervises staff in accordance with Company policies and procedures.

Directs preparation of directives to division or department administrators outlining policy, program, or operational changes to be implemented.

Develops division policies, in accordance with Company policies and procedures, as necessary.

Enforces adherence to Company policies and procedures.

Ensures all direct reports understand the performance standards of their department and have a clear understanding of their own individual performance.

Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

Minimum ten (10) years of experience in dental industry as a dental technician or Certified Dental Technician).

Minimum five (5) years of managerial experience.

Bachelor’s degree in related area of specialty preferred.

Special Requirements/Certification:

Certified Dental Technician a plus.

Communication Skills:

Must possess effective oral communication and interpersonal skills with ability to deal with all levels of personnel in a professional and effective manner.

Must be able to effectively present material to large and small groups.

Must be able to read, interpret, and communicate standard operating procedures and applicable technical information.

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Keywords: Crown World, Louisville , Dental Laboratory General Manager, Other , Louisville, Kentucky