Crown World Dental is now HIRING! Crown World Dental
embraces innovative digital processes and specialize in the
production of esthetic, all-ceramic restorations such as BruxZir®
Solid Zirconia crowns & bridges.
This is a unique opportunity to get in on the ground floor of a
company whose passion is its' employees. In addition to a
supportive work environment and friendly corporate culture, Crown
World offers full benefits (medical, dental, vision, 401K, paid
time off, and holidays).
GENERAL MANAGER ~ Manages the operational and fiscal
activities of a division or off-site lab. Aligns operational
strategy of division with and in support of the Company’s business
strategy. Plans and develops systems and procedures to improve
operating quality, obtain optimum efficiency and economy of
operations, and maximize profits of the unit by performing the
following duties personally or through subordinate supervisors.
Essential Functions :
Manages operational and fiscal activities of division to meet
staffing levels, budgets, and financial goals.
Sets operational strategy of division to be in alignment with
and in support of Company’s overall business strategy.
Monitors and coordinates functions such as Operations,
Manufacturing, Engineering, Planning, Sales, Maintenance, and/or
Research and Development, to increase operational quality and
Determines division quality standards and production goals.
Ensures productivity and quality goals are met by monitoring
division production, problem solving production issues, and
Effectively manages division/lab Profit and Loss Statement
(P&L), including labor, materials, sales, equipment, etc.
Monitors quality issues and works closely with Quality Control
Specialists to address all issues regarding quality standards.
Monitors Call Centers to ensure high customer service standards,
Analyzes and documents business processes and problems; develops
solutions to enhance efficiencies.
Coordinates and implements solutions from process analysis and
general department projects.
Oversees work schedule for scheduling, distribution, quality
control and other supervisors.
Follows-up on specific requests made by doctors on specific
cases, as necessary.
Provides assistance and training to technicians that require
further educational instruction.
Coaches and provides career development advice to staff.
Establishes employee goals and conducts employee performance
Assists staff to resolve complex or out of policy operation
Addresses any and all employee relations matters in a timely
manner in coordination with Human Resources.
Partners with Human Resources/Compensation to set appropriate
pay and staffing levels.
Serves as liaison to other Division General Managers,
Departments, and Education Department.
Collaborates with Marketing Department on marketing strategy of
Directs and coordinates promotion of products manufactured or
services performed to develop new markets, increase market share,
and obtain competitive position in industry.
Communicates with Supervisors, Managers, and Executives on
Supervises staff in accordance with Company policies and
Directs preparation of directives to division or department
administrators outlining policy, program, or operational changes to
Develops division policies, in accordance with Company policies
and procedures, as necessary.
Enforces adherence to Company policies and procedures.
Ensures all direct reports understand the performance standards
of their department and have a clear understanding of their own
Performs other related duties and projects as business needs
require at direction of management.
Education and Experience:
Minimum ten (10) years of experience in dental industry as a
dental technician or Certified Dental Technician).
Minimum five (5) years of managerial experience.
Bachelor’s degree in related area of specialty preferred.
Certified Dental Technician a plus.
Must possess effective oral communication and interpersonal
skills with ability to deal with all levels of personnel in a
professional and effective manner.
Must be able to effectively present material to large and small
Must be able to read, interpret, and communicate standard
operating procedures and applicable technical information.
You have been redirected to a Crown World job page