LouisvilleKYRecruiter Since 2001
the smart solution for Louisville jobs

Contact Center Specialist

Company: Graduate Hotels
Location: Louisville
Posted on: September 16, 2020

Job Description:

Graduate Hotels--,?Contact Center is seeking Contact Center Specialists to join our team of hospitality enthusiasts.Graduate Hotels creates authentic, playful spaces that connect a community's travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences.Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.POSITION RESPONSIBILITIESProcess all reservation requests, including changes and cancellations by phone, chat messaging, fax or other channels for all properties.Determine callers needs through active listening and using probing questions to satisfy and sell to those needs.Maintains a complete knowledge of each property in order to effectively sell the hotel and its services.Maintain an ongoing knowledge of Graduate Brand programs and initiatives.Must be able to speak to the brand and answer general brand questions.Must have the ability to handle guest service issue with proper resolution.Refer group and corporate leads to sales department.Maintain and update group blocks.Answer all phones calls using proper selling techniques and maintaining the utmost in professionalism while personalizing each call.Utilize the sales training plan to upgrade selling skills.Establish telephone call criteria for agents and procedures to facilitate a team that exceeds industry standards.Recap all reservation information and ensure that all reservation policies are communicated effectively with each reservation/callCommunicate to hotels in a timely manner all special requests and urgent matters.Studies and keeps knowledgeable of all properties and their amenities.DESIRED EDUCATION AND EXPERIENCEMinimum of High School education, post-high school education preferredMinimum of 1 year in customer service role or sales experience preferredKNOWLEDGE, SKILLS AND ABILITIESAbility to multi-task, prioritize and work in a fast-paced environmentMust be able to quickly learn and adapt to new systemsAbility to manage time well, meet imposed deadlines and be flexibleComprehensive knowledge of technical and managerial applications of Outlook, PMS, CRES, Microsoft Office and all other appropriate PC applications. **Operational knowledge of all corporate support/functionsAble to develop and deliver effective training*Graduate Hotels Management is an equal opportunity employer.

Keywords: Graduate Hotels, Louisville , Contact Center Specialist, Other , Louisville, Kentucky

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Seasonal Power Equipment Operator - CVG1 - Make up to $20.75 per hour
Description: Job Description: 10 10 Position Description This role may be required to drive powered equipment, however no experience is required as we provide training on-site. Starting Base Pay: 13.75 Walmart (more...)
Company: Walmart
Location: Fairfield
Posted on: 09/28/2020

CDL-A Regional Truck Driver - LEX
Description: Job DescriptionRegional driver opportunities with a real career path, weekly home time more advantages than anyone else can offer When you apply to be part of the Averitt team, you'll be blown away (more...)
Company: Averitt
Location: Fairfield
Posted on: 09/28/2020

Amazon Warehouse Order Fulfillment Associate (Fairfield)
Description: Job DescriptionShifts: Overnight, Early Morning, Day, Evening, Weekend Location: Monroe, Fairfield, Kettering, Dayton Job opportunities vary by location. We update postings daily with open positions. (more...)
Company: Amazon Workforce Staffing
Location: Fairfield
Posted on: 09/28/2020


NEPHROLOGIST
Description: Opportunity for a Nephrologist for the Western Kentucky area. Serving Daviess, McLean, Ohio and Hancock counties. Full benefits and excellent salary. Interested candidates should email
Company: OHIO VALLEY NEPHROLOGY ASSOCIATES
Location: Owensboro
Posted on: 09/28/2020

Amazon Part-Time Delivery Station Associate (Kettering)
Description: Shifts: Overnight, Early Morning, Day, Evening, WeekendLocation:Monroe, Fairfeild, West Chester, DaytonJob opportunities vary by location. We update postings daily with open positions.Hourly pay rate: (more...)
Company: Amazon Workforce Staffing
Location: Fairfield
Posted on: 09/28/2020

Regional CDL-A Truck Drivers
Description: Job DescriptionGuaranteed home time increased pay packages You'll find that more with CDL-A regional truck driver jobs at NTB We need experienced drivers who want to earn
Company: NTB Trucking
Location: Fairfield
Posted on: 09/28/2020

Licensed Medicare Insurance Sales - Remote
Description: If you've sold Medicare, Life, or Auto Insurance before, you'll want to consider this unique sales opportunity.Join the revolutionary ASSURANCE platform and uncap your earnings on the industry's best (more...)
Company: ASSURANCE Independent Agents
Location: Fairfield
Posted on: 09/28/2020

Owner Operator Truck Driver
Description: Ascent Global Logistics is looking for Owner Operators If you want to make a lot of money driving for one of the best transportation companies
Company: Ascent Global Logistics
Location: Fairfield
Posted on: 09/28/2020

Amazon Warehouse Associate - Immediate Hire (Fairfield)
Description: Job DescriptionShifts: Overnight, Early Morning, Day, Evening, Weekend Location: Monroe, Fairfield, Kettering, Dayton Job opportunities vary by location. We update postings daily with open positions. (more...)
Company: Amazon Workforce Staffing
Location: Fairfield
Posted on: 09/28/2020

Amazon Warehouse Team Member - Immediate Hire (Fairfield)
Description: Job DescriptionShifts: Overnight, Early Morning, Day, Evening, Weekend Location: Monroe, Fairfield, Kettering, Dayton Job opportunities vary by location. We update postings daily with open positions. (more...)
Company: Amazon Workforce Staffing
Location: Fairfield
Posted on: 09/28/2020

Log In or Create An Account

Get the latest Kentucky jobs by following @recnetKY on Twitter!

Louisville RSS job feeds