Project Support Associate- Online Payment Support

Company: Global Payments Inc.
Location: Jeffersonville
Posted on: February 23, 2021

Job Description:

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Provide support on Product Operations (formerly known as Specialty Product Team) sponsored programs/products, including but not limited to account set up and handling contacts from merchants, Relationship Managers, HSC personnel, and 3rd party partners. Must have a detailed understanding of Regional Service Team processes including those functions performed by Customer Advocates. Responsibilities:Data enter merchant information accurately, within specified time limits into the applicable database, using proprietary tools.Setup specialized, Product Operations sponsored, merchant accounts on HPS internal systems as well as 3rd party vendor specific systems.Interact with Relationship Managers, HSC personnel, and External Heartland offices via phone, fax, and e-mail to resolve any issues relating to the successful processing of new accounts and maintenance requests.Stay current with all equipment options, features and functions as it relates to the vendor/product.Provide customer service support to merchants participating in Product Operations sponsored programs, including POS and account related inquiries.Meet or exceed production, quality, and attendance objectives of the department.Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces.Other duties as required by business conditions or as assigned.Education:High school educationExperience, Knowledge and Skills:Minimum twelve (12) months data entry experience and/or twelve (12) months call center. (Minimum of twelve (12) months experience as an employee of Heartland Payment Systems). Fundamental knowledge of overall Bankcard Industry. Ability to work rapidly, independently and accurately under pressure to meet departmental goals.Knowledgeable of company policies, procedures, products and services. Have a current knowledge of your workgroup and department's procedures, policies, and responsibilities. Must have a strong understanding of Point of Sale functionality and supportWorking knowledge of Microsoft Office and Google G-Suite applications. Ability to type at least 40 words per minute. Must have strong written and oral communication skills and well-developed problem solving skills and attention to detail. Must have a strong understanding of overall POS Support.Strong Maintenance and Application Entry background is a plus.Level: Works under limited supervision; work is typically routine; refers to standard instructions and procedures for guidance and direction; encounters issues that are varied, but straightforward and may require research/inquiry to solve. Must be able to quickly and accurately perform data entry functions and provide accurate and courteous phone support.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Nor are such responsibilities, duties and skills static; changes will occur over time.HPS offers a competitive salary and comprehensive benefits package to qualifying employees.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Keywords: Global Payments Inc., Louisville , Project Support Associate- Online Payment Support, Other , Jeffersonville, Kentucky