Help Desk Specialist - CR
Company: Verisk
Location: Louisville
Posted on: February 25, 2021
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Job Description:
Job DescriptionYou will be responsible for providing first and
second level desktop and application support to Wood Mackenzie
employees ensuring a high quality, professional service is
delivered.You will collaborate across time zones with teammates in
the USA, UK, EU, and Asia to solve issues and implement new
systems.You will help deploy new hardware and software, manage
application updates, apply security configurations, as well as help
maintain hardware and software licensing inventory.This is a
demanding role. The successful applicant will be required to work
independently, manage a high volume of requests and prioritize
their workload effectively, often working to tight deadlines. The
Service Desk operates between the hours of 8am and 6pm on business
days and the successful applicant will need to demonstrate some
flexibility in their working hours to meet this requirement.Your
real passion is problem solving and customer service, which makes
you credible and reliable with stakeholders. You are a technology
enthusiast with broad interests.This role is an exciting
opportunity if you want to make a positive impact on business
results, your own team and those around you.Qualifications*
Customer service orientation* Strong critical thinking skills*
Desire and ability for self-guided learning* Capability to work
independently and manage priorities* Experience in a technical
support role* Familiarity with ticket-based systems* Experience
with Apple MacOS* Experience with Microsoft Active Directory*
Experience with Microsoft Windows 10* Experience with virtual
private networks* Experience with the following systems and
concepts:* Jamf Macintosh device management* Microsoft 365
administration* Microsoft Endpoint Configuration Manager* Microsoft
Intune* Microsoft PowerShell* ServiceNow ticket system* TCP/IP,
subnets, and vLANs* Tiered development environments (development,
QA, production)* Virtualization (VMware vSphere, Microsoft Hyper-V,
Amazon WorkSpaces)Additional InformationVerisk Analytics has an
amazing story to tell. In 2017, Forbes magazine named Verisk to its
World's Most Innovative Companies list for the third consecutive
year and to its America's Best Mid-Size Employers list. We also
earned the Great Place to Work-- Certification for the second
consecutive year in recognition of our outstanding workplace
culture.Verisk is a leading data analytics provider serving
customers in insurance, natural resources, and financial services.
We've been delivering data, analytics, and decision support
services to our customers for more than 45 years, helping them
protect people, property, and financial assets. At Verisk, you'll
be part of an organization that's committed to serving the
long-term interests of our stakeholders, including the communities
where we operate.At Verisk, you can build an exciting career with
meaningful work; create a positive and lasting impact on the
business; and find the support, coaching, and training you need to
advance your career. Our culture of innovation means your ideas on
how to improve our business will be heard. As key contributors to
our success, our team members enjoy working in a business-casual,
collaborative environment that offers state-of-the-art resources,
advanced technologies, and an excellent benefits package.Verisk
Analytics is an equal opportunity employer.All members of the
Verisk Analytics family of companies are equal opportunity
employers. We consider all qualified applicants for employment
without regard to race, religion, color, national origin,
citizenship, sex, gender identity and/or expression, sexual
orientation, veteran's status, age or
disability.http://www.verisk.com/careers.htmlUnsolicited resumes
sent to Verisk, including unsolicited resumes sent to a Verisk
business mailing address, fax machine or email address, or directly
to Verisk employees, will be considered Verisk property. Verisk
will NOT pay a fee for any placement resulting from the receipt of
an unsolicited resume.Consumer Privacy NoticeCompany DescriptionAt
the heart of what we do is help clients manage risk. Verisk
(Nasdaq: VRSK) provides data and insights to our customers in
insurance, energy and the financial services markets so they can
make faster and more informed decisions.?Our global team uses AI,
machine learning, automation, and other emerging technologies to
collect and analyze billions of records. We provide advanced
decision-support to prevent credit, lending, and cyber risks. In
addition, we monitor and advise companies on complex global matters
such as climate change, catastrophes, and geopolitical issues.But
why we do our work is what sets us apart. It stems from a
commitment to making the world better, safer and stronger.It's the
reason Verisk is part of the UN Global Compact sustainability
initiative. It's why we made a commitment to balancing 100 percent
of our carbon emissions. It's the aim of our "returnship" program
for experienced professionals rejoining the workforce after time
away. And, it's what drives our annual Innovation Day, where we
identify our next first-to-market innovations to solve our
customers' problems.?At its core, Verisk uses data to minimize risk
and maximize value. But far bigger, is why we do what we do.At
Verisk you can build an exciting career with meaningful work;
create positive and lasting impact on business; and find the
support, coaching, and training you need to advance your career.?We
have received the Great Place to Work-- Certification for the fifth
consecutive year. We've been recognized by Forbes as a World's Best
Employer and a Best Employer for Women, testaments to our culture
of engagement and the value we place on an inclusive and diverse
workforce. Verisk's Statement on Racial Equity and Diversity
supports our commitment to these values and affecting positive and
lasting change in the communities where we live and work.
Keywords: Verisk, Louisville , Help Desk Specialist - CR, Other , Louisville, Kentucky
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