Help Desk Specialist - CR

Company: Verisk
Location: Louisville
Posted on: February 25, 2021

Job Description:

Job DescriptionYou will be responsible for providing first and second level desktop and application support to Wood Mackenzie employees ensuring a high quality, professional service is delivered.You will collaborate across time zones with teammates in the USA, UK, EU, and Asia to solve issues and implement new systems.You will help deploy new hardware and software, manage application updates, apply security configurations, as well as help maintain hardware and software licensing inventory.This is a demanding role. The successful applicant will be required to work independently, manage a high volume of requests and prioritize their workload effectively, often working to tight deadlines. The Service Desk operates between the hours of 8am and 6pm on business days and the successful applicant will need to demonstrate some flexibility in their working hours to meet this requirement.Your real passion is problem solving and customer service, which makes you credible and reliable with stakeholders. You are a technology enthusiast with broad interests.This role is an exciting opportunity if you want to make a positive impact on business results, your own team and those around you.Qualifications* Customer service orientation* Strong critical thinking skills* Desire and ability for self-guided learning* Capability to work independently and manage priorities* Experience in a technical support role* Familiarity with ticket-based systems* Experience with Apple MacOS* Experience with Microsoft Active Directory* Experience with Microsoft Windows 10* Experience with virtual private networks* Experience with the following systems and concepts:* Jamf Macintosh device management* Microsoft 365 administration* Microsoft Endpoint Configuration Manager* Microsoft Intune* Microsoft PowerShell* ServiceNow ticket system* TCP/IP, subnets, and vLANs* Tiered development environments (development, QA, production)* Virtualization (VMware vSphere, Microsoft Hyper-V, Amazon WorkSpaces)Additional InformationVerisk Analytics has an amazing story to tell. In 2017, Forbes magazine named Verisk to its World's Most Innovative Companies list for the third consecutive year and to its America's Best Mid-Size Employers list. We also earned the Great Place to Work-- Certification for the second consecutive year in recognition of our outstanding workplace culture.Verisk is a leading data analytics provider serving customers in insurance, natural resources, and financial services. We've been delivering data, analytics, and decision support services to our customers for more than 45 years, helping them protect people, property, and financial assets. At Verisk, you'll be part of an organization that's committed to serving the long-term interests of our stakeholders, including the communities where we operate.At Verisk, you can build an exciting career with meaningful work; create a positive and lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package.Verisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.http://www.verisk.com/careers.htmlUnsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.Consumer Privacy NoticeCompany DescriptionAt the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.?Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.It's the reason Verisk is part of the UN Global Compact sustainability initiative. It's why we made a commitment to balancing 100 percent of our carbon emissions. It's the aim of our "returnship" program for experienced professionals rejoining the workforce after time away. And, it's what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers' problems.?At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career.?We have received the Great Place to Work-- Certification for the fifth consecutive year. We've been recognized by Forbes as a World's Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk's Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Keywords: Verisk, Louisville , Help Desk Specialist - CR, Other , Louisville, Kentucky