Desktop/End User Support Engineer 2

Company: Humana Inc.
Location: Louisville
Posted on: May 4, 2021

Job Description:

Description Responsibilities The Desktop/End User Support Engineer 2 researches and resolves technical problems of moderate complexity, typically escalated from first line support teams. Responds to escalated telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures Required Qualifications

• 3 or more years' experience as a Desktop/End User Support Engineer and/or Bachelor's degree in Computer Science or related educational field
• Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
• Experienced responding to escalated telephone, email and on line requests for technical support
• Experienced documenting, tracking, and monitoring the problem using applicable systems and tools
• Strong oral and written communication skills and ability to
• Our Department of Defense contract requires U.S. citizenship
• Successfully receive approval for government security clearance (eQIP - Electronic Questionnaire for Investigation Processing) Preferred Qualifications
  • Desktop Support Certification Additional Information Work Location (Address): 305 N Hurstbourne Pkwy Louisville, KY 40222. As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire Voice to enhance our hiring and decision-making ability. Modern Hire Voice allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. You should anticipate this interview to take about 5 to 10 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to the next round of interviews. Scheduled Weekly Hours 40

Keywords: Humana Inc., Louisville , Desktop/End User Support Engineer 2, Other , Louisville, Kentucky