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Geek Squad City Counter Intelligence Agent (Repair Agent) (2nd Shift)

Company: Best Buy
Location: Brooks
Posted on: June 12, 2021

Job Description:


**Job Title:**

Geek Squad City Counter Intelligence Agent (Repair Agent) (2nd Shift)

**Job Category:**


**Store Number or Department:**

01320-Geek Squad City

**Job Description:**

**What does a Geek Squad City Counter Intelligence Agent (Repair Agent) do?**

The Geek Squad City Counter Intelligence Agent (CIA) is a repair agent that performs high quality repairs on desk top computers, laptops, and tablets for Best Buy customers that are in need of service.

Job responsibilities include:

+ Diagnose and trouble shoot product for repair

+ Replace and/or repair product components including: mother boards, LCD's, network adaptors, USB ports, video, optical drives, keyboards, touchpads, accessories and other computer components

+ Complete routine functionality and quality testing on all products

+ Perform basic cleaning on all products

+ Document all repair work and Client communication for each unit touched

+ Partner with Team Assistant to manage the repair work-in-process (WIP) by researching escalated aging units, checking for parts issues/substitute and researching escalated service order issues

+ Contact Client with quote for repair and answer questions regarding cost, product installation, operation and issue prevention as appropriate

**What are the Professional Requirements of a Geek Squad City Counter Intelligence Agent (Repair Agent) ?**

Basic Qualifications

+ 6 months diagnosing and repairing consumer electronics

+ Able to stand/sit for long periods of time

+ Able to work in a fast pace environment

+ Able to carry/lift/push/pull weight up to 25 lbs. with or without accommodation

Preferred Qualifications

+ Consumer Electronics Manufacturer Repair Certification

+ 6 months using Best Buy's Star and Smart Parts system

+ Ability to multitask and have an attention to detail

**Req #:**


**Address Line 1:**








**Job Level:**

Individual Contributor

**Employment Category:**

Occasional Seasonal


Geek Squad

**About Us:**

**About Geek Squad**

It all began with a few oddly dressed heroes fixing computers. Today, we're an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. We're still oddly dressed, but we're now oddly dressed and saving the day across the globe. If you're techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.

**Best Buy Company and its Family of Brands**

Best Buy is the world's largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun - whether online, via mobile device or in our stores.

**Additional Job Information:**

**What are my rewards and benefits?**

Discover your career here! At Geek Squad and Best Buy we offer much more than a paycheck. Surrounded by the latest and greatest technology, a team of amazing coworkers and a work environment where anything is possible, you'll find it easy to be your best when you work with us. We provide an exciting work environment with a community of techno learners where you can be yourself while investing in your career. Empowered with knowledge you will discover endless opportunities to grow. From deep employee discounts to tuition reimbursement, to health, wealth and wellness benefits, to learning and development programs, we believe the success of our company depends on the passion of employees for learning, technology and people.

**Search Categories:**

Geek Squad

Keywords: Best Buy, Louisville , Geek Squad City Counter Intelligence Agent (Repair Agent) (2nd Shift), Other , Brooks, Kentucky

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