Strategic Accounts Director, Client services - East

Company: Res-Care, Inc.
Location: Louisville
Posted on: June 12, 2021

Job Description:

Our Company

Overview

Under the general direction of the VP of Client Services, the Strategic Accounts Director delivers on the company's value proposition to its clients. The Strategic Accounts Director cultivates and maintains on-going strategic client relationships and partnerships at all levels of the organization within an assigned specific territory to achieve the company revenue, growth, and retention goals.

Responsibilities

• Drives retention and growth of a large book of business across a given team. Assess, identify and train the talent on their team and appropriately assign account responsibilities. Tracks expiring client contracts and identify risk. They own the strategic plan for renewal along with pricing and contract negotiation. The Director also owns postmortem plans for accounts lost and how to develop strategies that avoid further losses in the future. Deploys PharMerica's advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives. Engages with the C-Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services. Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution. Prepares on a quarterly or semi-annual basis a Book of Business Review with Management. Works with other company disciplines to assure that corporate standards are achieved. Attends client and PharMerica corporate/networking events and conferences. Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Qualifications

• Education/Learning Experience Required: BA/BS Desired: MBA Work Experience Required: 5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business-to-business setting. Desired: related experience in pharmacy industry Skills/Knowledge Required: Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team Desired: Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business

About our Line of Business

PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation's largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.

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Keywords: Res-Care, Inc., Louisville , Strategic Accounts Director, Client services - East, Other , Louisville, Kentucky