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Senior Consulting Services Analyst

Company: Jack Henry & Associates Inc.
Location: Louisville
Posted on: June 12, 2021

Job Description:

Description & Requirements

If you are a results-driven person in the financial services industry with an entrepreneurial spirit who loves to consult with clients, Jack Henry & Associates, (a leading provider of technology solutions and payment processing services primarily for the financial services industry), is hiring a Senior Consulting Services Analyst. This position resides within the ProfitStars Financial Performance Suite which provides customers with support and services for a suite of products that our customers utilize for budgeting, forecasting, asset-liability management, CECL, employee incentive programs, and profitability measurements.

This position will be part of a team that performs several key functions for our customers, including consultation and analysis of asset-liability management, interest rate risk, liquidity risk, and financial model validations. This position may be responsible for additional tasks including, but not limited to, user acceptance testing, internal cross-training, product refinement, and assisting with the creation of new product development. Our customers are community banks and credit union financial institutions (FIs).

Candidates for this position should have experience taking on multiple projects at once, therefore time management skills are essential. This is a customer-facing, advisory level position, so the individual filling this role is expected to be a subject matter expert that possesses excellent customer service skills and the ability to build strong relationships with customers, promoting trust and confidence in our products and our company. Jack Henry offers a comprehensive benefits package and stresses a work-life balance and opportunities to grow within the department and across the organization.

This position can be based to work out of this Jack Henry office - Omaha, NE, or remote from any US location.


  • Bachelor's degree.
  • Must have a minimum of 6 years of experience in asset-liability management (ALM), financial analysis within a bank or credit union, audit, or treasury.
  • Must be able to travel up to 5% for internal training, conferences, or client meetings.


  • Customer service experience.
  • Experience with FI Financial preparation and presentation.
  • Project management experience.
  • Continual process improvement experience.
  • Critical thinking and problem-solving experience.


  • Responsible for coordinating activities of Customer Services Analysts and/or projects. May oversee the installation process, conduct new customer installation reviews and provide software product training to less experienced team members.
  • Provides telephone consultation and support services to CXO level customers. Consults customers in analyzing and interpreting data to increase accuracy of results, make informed decisions and determine optimal risk levels.
  • Provides customer consultation on complex banking concepts.
  • May perform and/or manage complex customer installations. Engages customer in consultative dialogue for the purpose of collecting and interpreting key customer data.
  • Completes projects, including but not limited to, risk analysis, financial model validations and core deposit studies.
  • Assists customers in interpretation of financial models.
  • Maintains customer databases with pertinent information for the purpose of identifying specific contacts. Logs all client activity related to support, financial analysis and report generation, etc.
  • Communicates customer feedback and requests for additional functionality to product development.
  • Encourages and solicits customer referrals. Acts as a subject matter expert to Sales.
  • Acts as a primary resource for other Client Services Analysts and assists in complex customer problems or projects.
  • Acts as a resource for other product lines.
  • May assist less experienced peers. May act as a team lead.
  • May provide additional product/service-specific support in the following areas:
  • Assists in product development by testing new software releases. Documents all phases of system operations.
  • Conducts customer or internal training sessions, delivers Board or ALCO presentations, writes white papers, and/or speaks at industry trade events.
  • Coordinates and provides monthly/quarterly updates to all service bureau and monthly administrative customers.
  • Responsible for at-risk customers and ensuring their continued use of the model. May offer other solutions such as monthly administrative service or service bureau.
  • Provides input into the performance appraisal process.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.


Keywords: Jack Henry & Associates Inc., Louisville , Senior Consulting Services Analyst, Other , Louisville, Kentucky

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