Human Centered Change Director/Senior Director

Company: Salesforce
Location: Louisville
Posted on: June 12, 2021

Job Description:

Location: New York - Remote Location: Georgia - Remote Location: New Jersey - Remote To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Group Job Details The Salesforce Professional Services Human Centered Change team is a group of passionate consultants who create and execute change strategies through a human centered approach enabling our customers to maximize value from our Salesforce platform. We take a design-led and empathetic approach to creating achievable strategies to keep users at the heart of everything we do turning human insights into business impact at Salesforce scale. We work across all industry verticals to help customers unleash the full power of Salesforce through a human-centric approach to change management.Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Salesforce is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work.As part of Salesforce Professional Services, our consultants have a strategic mindset including understanding our customers business objectives and the challenges they face in achieving the change required to truly transform. We partner with Salesforce colleagues across various engagements to enable a cross functional team to ensure valuable customer outcomes. Successfully engaging with our customers requires both a willingness to travel when required and an understanding the value of working on site.Key AccountabilitiesSuccess will be measured by your contribution and collaboration within the Human Centered Change team as well as within customer-facing engagements " working with teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, your areas of focus will be: actively participating in the Salesforce culture, ensuring your skills and role requirements are continuously met, and assisting with human centered change activities throughout a projects lifecycle.Responsibilities Build and execute holistic change strategies for complex transformation initiativesIntegrate human-centered service design and the science of behavior change methodsFacilitate cross-functional partnerships to design and launch new ways of workingDrive cross-functional stakeholder alignment, engagement and buy-inScale new ways of working and practices focused on human-centered changeConduct impact and barrier analyses, maturity level assessments via stakeholder interviews and review existing processes to identify pain points and gapsSupport detailed change management activities including needs analysis, assessment of change readiness, communications and guiding training teams to ensure an integrated approachEngage closely with program management teams and key initiatives to ensure change leadership behavior modeling, change vision and narrative, change enablement activities, and change strategies are integrated to delivery and executionIntegrate Design Thinking methodology, outcomes and vision into the Human Centered Change roadmapSupport and engage customer senior leaders, coach managers and supervisors on Human Centered Change best practices and articulate the value of change strategiesDemonstrate repeatable change methodologies for customer self sustainment Preferred Qualifications & Skills: Knowledge of general change management principles, methodologies and toolsHistory of leading Business Value, Design Thinking or Human Centered Change relevant workstreams10+ years industry experience (minimum) in a customer facing roleAbility to clearly articulate Human Centered Change value to all levels of stakeholdersPassionate and enthusiastic about delivering Human Centered ChangeExperience with large scale transformation engagementsProactive, self-sufficient and professional, with strong organizational, time management and communication skillsCreative problem-solver with the ability to work with a blank slate and inspire othersExperience pivoting and navigating dynamic and changing situationsExcellent communication skills both verbal and writtenProven track record of building client relationshipsWillingness to travel up to 50% of the timeRelevant degree or professional qualification(s)Experience working across a variety of industries (Financial Services, Healthcare & Life Sciences, Retail, Media & Tech, etc)Prosci CertificationSalesforce Admin Certification For Colorado-based roles: Minimum annual salary of $143,400. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link:- If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or .Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Keywords: Salesforce, Louisville , Human Centered Change Director/Senior Director, Other , Louisville, Kentucky