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Project Manager - Remote

Company: Firstsource Solutions USA
Location: Louisville
Posted on: June 12, 2021

Job Description:

Job Description The Project Manager will be responsible for directing team members, managing assigned projects, keeping upper management personnel informed as to how specific projects and particular plans are progressing. The Project Manager will work closely with other departments to strategize on new initiatives and opportunities, design project goals and success markers, and act as a liaison between the project team and senior leadership. Essential Duties and Responsibilities: Understands and manages all aspects of the implementation, which includes day to day interactions with customers, is the voice to the customer and sets expectations appropriately. Experience and skill in managing across functional and organizational lines. Strong presentation experience - the ability to draft and present information to diverse groups and stakeholders. Create package of various deliverable options to present to client that fit best practices and workflow efficiency. Responsible for on time Project deliverables to meet or exceed expectations. Directing a team to support operations and other departments with: o Evaluating and achieving departmental objectives Develop and monitor quality control procedures Create and maintain strategic objectives, employee training, and control procedures Continuously work to improve overall productivity and quality efficiencies Achievement of KPIs, SLAs Assessment of procedures, practices, etc.

Implementation of new and existing client business with responsibility for: Create and maintain the Implementation Project Plan for your team Hold stakeholders accountable for turn-around-times Provide project oversight to the implementation team

Instrumental with the completion of the Protocol Questionnaire Capture and articulate responses Maintain ongoing updates with internal and external senior leadership

Schedule and lead internal and external calls Address client special requirements

Maintain confidentiality of company business at all times Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct Maintain awareness of and actively participate in the corporate Compliance program Additional Duties and Responsibilities: As assigned by management Educational/Vocational/Previous Experience Recommendations : 3 -4 years experience in project management PMP Certification is required Bachelors degree or equivalent experience is required Prior Healthcare revenue cycle or related experience including Familiarity with basic IT networking, remote VPN access, Electronic Data Exchange principles and Hospital/Physician patient accounting systems Ability to effectively work and communicate with staff, all levels of management, outside agencies and clients Ability to present oneself in a courteous and professional manner at all times Demonstrate initiative and creativity in fulfilling job responsibilities Ability to prioritize and manage multiple tasks in a dynamic environment Reliability of task completion and follow-up Demonstrate leadership qualities Proficiency in Microsoft office including excel, power point, etc. Proven client satisfaction record(s) required W orking Conditions : Office environment. Must be able to sit for extended periods of time. Travel when applicable

Keywords: Firstsource Solutions USA, Louisville , Project Manager - Remote, Other , Louisville, Kentucky

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