Client Service Manager
Company: ADP Employment Services
Location: Louisville
Posted on: September 16, 2021
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Job Description:
A client in the Louisville, KY area s hiring a Client Service
Manager. This person will be responsible for building relationships
with clients and would be the direct client contact for retirement
plan services. The Client Service Manager role responsible for
communicating with clients primarily via email where they may see
60-100 emails a day and are responsible for taking action,
escalading, and providing relevant service to move these client
needs along as needed. These queries will primarily be pertaining
to questions that the clients have relating to their 401k plans and
enrollment. The This role will have a high emphasis on service
delivery, helping answer questions and troubleshoot retirement plan
administration and any issues that may arise in the process. This
person will be the main point of contact to communicate regularly
with client to evaluate and ensure delivery of optimal service,
client satisfaction and client retention.
- Experience working with 401ks
- Health insurance experience
- Bachelors Degree
- Customer Service experience
- Proficient in Excel
- Highly adaptable to change
Keywords: ADP Employment Services, Louisville , Client Service Manager, Other , Louisville, Kentucky
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