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Client Service Manager

Company: ADP Employment Services
Location: Louisville
Posted on: September 16, 2021

Job Description:

A client in the Louisville, KY area s hiring a Client Service Manager. This person will be responsible for building relationships with clients and would be the direct client contact for retirement plan services. The Client Service Manager role responsible for communicating with clients primarily via email where they may see 60-100 emails a day and are responsible for taking action, escalading, and providing relevant service to move these client needs along as needed. These queries will primarily be pertaining to questions that the clients have relating to their 401k plans and enrollment. The This role will have a high emphasis on service delivery, helping answer questions and troubleshoot retirement plan administration and any issues that may arise in the process. This person will be the main point of contact to communicate regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention.

- Experience working with 401ks

- Health insurance experience
- Bachelors Degree

- Customer Service experience

- Proficient in Excel

- Highly adaptable to change

Keywords: ADP Employment Services, Louisville , Client Service Manager, Other , Louisville, Kentucky

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