Custom Plan Ops Specialist II
In this position you will have the following
all custom or special transactions for client through the OMNI
system. Communicate with the client proactively on the timing
of these requests. Coordinate processing of standard transactions
through other operations teams. Must be familiar with and able to
utilize a range of ADP systems: Power Image, Plan Sponsor, FITE,
and Omni for transactions edits and updates, Check Tracking,
Adjustment Database, Clarify, Microsoft Office products, Omni
transaction builders, and V-lookup functionality.
Verify all edits
and updates for manual entries on a daily
II associate should be able to handle elevated issues without
manager involvement and assist the team with researching and
resolving inquiries from Client Services. Level II also
ensures that accurate processing of information is
reconcile and mail monthly valuations, special mailings and
quarterly statements. Upload monthly valuations and participant
statements to the Plan Sponsor Web. Work with client services and
outside vendors to ensure proper inserts and coordinate completion
of delivery of reporting. This involves coordination with financial
control on timing, coordination of mailings and e-mail blasts with
outside vendors and communication with client.
Work on special
projects and enhancements to Plan. This includes attending
project meetings resolving open issues and taking part in testing
and releases. This also includes communicating with the client
about feasibility and timing of the requested project. Also,
of new system releases and resolve system related issues.
Level II associate should be able to create test plans and provide
support for system -related issues.
the client's weekly/biweekly/monthly payroll files. Be familiar
with how the file flows through DBAL. Check all edits and update
steps. Coordinate the impound or wire request with the client's
treasury dept. Verify the posting and track after impound errors.
Notify reconciliation team of amounts posting and differences.
Research differences and notify the client of any refunds
annual recurring projects for the client proactively including but
not limited to Annual Match postings, NEC files, Pension Valuation
projects. Assists clients in complying with year end
requirements including but not limited to minimum distribution
requirements, forfeiture reallocation, 5500 preparation and
counts. Also responsible for audit package preparation and
reconciliation including but not limited to annual audit reports,
audit samples (check copies, forms), the standard audit package.
This involves extensive communication directly with the client,
their actuary, and their auditors. It also involves researching
follow-up questions for these reports.
as the primary contact for custom plan clients regarding day to day
record keeping matters and provides prompt customer service.
Proactively communicates regularly with client to evaluate and
ensure delivery of optimal service, client satisfaction and client
retention. Exhibits working knowledge of 401k, call center,
relationship management or similar experience.
accounts and research any open items and share breaks between Omni
and the Financial Control group. Post any needed transactions
to clear breaks between Omni and trading. Know how to submit a
Manual Trade Ticket. Researches and resolves inquiries
involving payroll, finance, impounding and compliance
testing. Researches & resolves issues forwarded by
Consultation, sales, financial advisors and management. Proactively
notify the client of rejects if appropriate. Research and resolve
any discrepancies that occur within the system and process
adjustments timely and accurately.
familiar with more complex Omni transactions - T933 and T966
reports, Omni script, and calculation code for these transactions.
Be able to interpret and modify code.
year degree required, 4 year degree preferred
years related experience
recordkeeping experience required