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Rural 1st Loan Associate

Company: Farm Credit Mid-America
Location: Louisville
Posted on: November 22, 2021

Job Description:

At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to hire individuals from a wide range of experience and capabilities who have a desire to serve. Currently, we have over 1,500 employees across Indiana, Ohio, Kentucky and Tennessee.BASIC FUNCTION: The Rural 1st Loan Associate will be responsible for marketing, marketplace development, communication, relationship building and overall portfolio growth through a focused balance of sales, marketing and support in the consumer lending segment. This position will originate consumer credit by assessing requests and obtaining required financial information to determine viability and profitability of the deal. Working collaboratively, the Rural 1st Loan Associate will lead the customer relationship, coordinating with other business segments as appropriate for additional business opportunities.The Rural 1st Loan Associate will also:

  • Develop and maintain strong working relationships with internal and external customers by providing consistent high-quality service that is timely, thorough, and responsive to the needs of different stakeholders.
  • Work closely with Consumer Loan Officers (CLO) to build productive relationships with current and prospective customers based on mutual trust and respect.
  • Use understanding of customer goals, credit strengths and opportunities to deliver value added, constructive financial information to the customer.MAJOR RESPONSIBILITIES:SALES, MARKETING AND RELATIONSHIP MANAGEMENT - Responsible for increasing the Association's market share in the assigned territory and within the assigned segment with new and existing customers.
    • Determines the appropriate customer interaction and coordinates the appropriate staff that may directly or indirectly be part of the relationship to serve the customer's loan servicing needs.
    • Communicates to internal team members regarding the customer's needs.
    • Introduces customers to the Association's process and consumer team that will support the process.
    • Assists CLO with sales pipeline management.
    • Assists CLO in planning and execution of territory sales campaigns.
    • Assists in collecting customer financial information and application details, in compliance with lending requirements.
    • Communicates recommended loan terms, conditions and collateral position consistent with the request and associated loan risks. Sets clear expectations with the customer.Service Portfolio:
      • Explains and assists in the construction disbursement process.
      • Partners with loan team members to complete servicing actions required for individual customer circumstances.COLLABORATION - In order to deliver an exceptional customer experience, the Rural 1st Loan Associate will partner with:
        • Consumer Loan Officers - to determine the appropriate engagement based on customer interactions after identifying the scope of the operations and the business potential. Depending on the territory, may assist the CLO in servicing their current customer portfolio and marketing in the assigned CLO's market place.
        • Rural 1st Operations and Credit - to complete originations and servicing actions required for individual customer circumstances.
        • Appraisal Management Services (AMS) - to assist in identifying collateral and ordering of collateral valuations.DELIVER SOUND CREDIT - As part of the ongoing consultative relationship with our customers, the Rural 1st Loan Associate:
          • Interprets and evaluates financial information; asks probing/ follow up questions to recommend the appropriate product or service.
          • Sets clear customer expectations while recommending loan terms and conditions.
          • Communicates credit decisions and options to customers in counter and denial situations.Represents and communicates the purpose and values of Farm Credit Mid-America and abides by its conduct and security policies and confidentiality expectations.Performs other duties as assigned.MINIMUM REQUIREMENTSA combination of education and experience will be consideredEducation and ExperienceBachelor's degree in business, marketing, finance or related field, preferred. Minimum 4 years of successful experience in financially related customer service or sales, loan processing or loan servicing.KNOWLEDGE, SKILLS AND ABILITIES:Knowledge of: products, services, fees and their applications to customers' needs; assigned market segment and territory, its evolution and growth and how changes impact customers; economic conditions; competition's products, interest rates, and fees; competition preparing to move into market; consultative selling techniques; accounting and finance concepts; origination systems and processes; technology; and policies and procedures.Skills in: Fostering business relationships to develop sales; selling; negotiating; probing for customer needs and opportunities, matching products and services to customer needs; translating features into benefits; closing sales; coordinating a team to achieve a goal; assessing and delivering sound credit;; interpersonal relationships; listening; using loan origination systems and computers; effectively and professionally communicating in both verbal and written form; coaching others, thinking critically, making decisions, and creatively solving problems.Ability to: Achieve goals; be innovative; accept and implement corporate strategies; demonstrate the association's values; maintain confidentiality; be a self-starter; sell; be assertive; demonstrate a sense of urgency and a passion for excellence; display a positive attitude and a strong sense of ownership and accountability for one's work; relate positively to others; listen to customers; be logical; work under stress and perform in a fast-paced environment; overcome prospect and customer objections; effectively and concurrently manage various responsibilities; prioritize work; manage time; accept risk; inspire others; professionally represent Farm Credit Mid-America.MENTAL AND PHYSICAL REQUIREMENTS:This job requires the incumbent to have the ability to:
            • Engage in telephone and face-to-face conversation to serve customers and give and receive information from customers, staff, vendors, outside consultants and the public.
            • Use a computer and similar office technology tools. This involves reading the screen and keying/typing information.
            • Speak and make presentations to individuals or groups on technical subjects related to job.
            • Travel via auto or commercial transportation to carry out essential responsibilities of the job.
            • Successfully interact with and represent the organization to customers, staff, officers, board members, vendors, and/or the public at all levels.
            • Provide sound technical advice to customers and other staff in the subject field(s) related to this position.
            • Understand and explain various subject matter and consulting concepts, programs, terminology, and methods.
            • Reason, judge, compare, calculate, evaluate, decide, and critique such information as written material, numerical data, responses to customer needs, and/or other related work activities.Requirements of the job include the ability to do the work, with or without reasonable accommodations. It is the Association's policy to make reasonable accommodations for individuals with disabilities. Leadership retains the right to add, subtract or change duties of the position at any time.This document does not create an employment contract, implied or otherwise, other than "at will" employment relationship.CITYINDFarm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.

Keywords: Farm Credit Mid-America, Louisville , Rural 1st Loan Associate, Other , Louisville, Kentucky

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