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Customer Advocate

Company: OnPoint Warranty
Location: Louisville
Posted on: November 23, 2021

Job Description:

Customer Advocate FT/PT (Bilingual skills needed) Position Overview:We are looking for people that gain joy from helping others. Our goal in assisting a customer who needs help is to make the Ambassadors for OnPoint and the brands that we support. Customer Advocate Agents are responsible for supporting all customer contact; Telephone, Email, Chat, SMS, Social Media, etc. Individuals in this position will work in a rapidly growing inbound contact center, where delivering the best in class customer service is our culture. In this role, you will help customers with their product support needs.Essential Duties and Responsibilities: - Answer incoming customer communications which will involve assessing caller's needs, entitling the call using software, analyzing the situation, and offering accurate solutions. - Respond positively to customer's questions in a timely manner. - Research customer questions thoroughly to provide accurate information and solutions. - Overcome customer objections to solve problems and build client brand loyalty. - Interact with other areas of the business as needed to meet customer needs. - Maintain a positive attitude and support OnPoint's Commitment to Excellence. - Maintain productivity and quality assurance goals. - Must follow all program-specific guidelines. - On-time attendance and schedule adherence (including evening and weekends). - Provide on the job training for new employees.Essential Knowledge, Skills, and Abilities: - Excellent interpersonal skills and Problem-solving skills. - Professional attitude, enthusiastic, and reliable. - Ability to learn quickly and adapt to change. - Ability to key a minimum of 20 words per minute. - Ability to multi-task. - Effective written and verbal communication skills. - PC literate (familiar with windows applications). - Ability to multi-task between phone lines, chat sessions, and various programs.Beneficial Knowledge, Skills, and Abilities: - Prior call center customer service experience preferred. - Technical experience a plus.Education/Experience Requirements: - High school diploma or GED required. - Three References. - Fluent in Spanish or French.Job Types: Full-time, Part-timePay: From $17.00 per hourBenefits:

  • Dental insurance
  • Disability insurance
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insuranceSchedule:
    • 8 hour shift
    • Day shift
    • Evening shift
    • Monday to FridayEducation:
      • High school or equivalent (Required)Experience:
        • Call Center Representative: 1 year (Required)Language:
          • Spanish (Preferred)
          • French (Preferred)Work Location: One location

Keywords: OnPoint Warranty, Louisville , Customer Advocate, Other , Louisville, Kentucky

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