Service Order Associate I or II

Company: PPL Corporation
Location: Louisville
Posted on: January 16, 2022

Job Description:

Job Description

Researches and corrects errors on service orders, processes BPEMs and any other customer account information.Maintains customer records in CCS.Completes service orders from Field Service technicians and from other departments including meter changes, removals, installs, and new accounts, customer changes, "on" and "off" orders.Estimates usage if needed to complete service order.Cancel billings when necessary to complete service order.Explains service order information and findings to other departments.Maintains daily reports and corrects problems.Answers customer phone inquiries as well as phone inquiries from other departments.Ensures data accuracy of Field Service operations.Receives general instruction. Supports Field Service technicians.Performs other duties as assigned by Team Leader.

Preferred Qualifications

Associate Degree in Business or Applied Science preferred. Candidate must have cross-functional business knowledge and experience. This position requires excellent written communication skills. Previous system knowledge, CCS knowledge and company experience is preferred. Knowledge of CRM, SAP, TOE, ARM, Cisco phone system and Mobile dispatching. Basic knowledge of billing processes. Basic knowledge of own job and awareness of work performed in Billing Integrity, Revenue Protection, Meter Reading, Locators, all outlying offices and other departments (electric, gas operation, customer service). Excellent verbal communication skills. Demonstrated ability to maintain consistent performance. Requires solid analytical and decision-making ability with attention to detail and accuracy.

Keywords: PPL Corporation, Louisville , Service Order Associate I or II, Other , Louisville, Kentucky