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Customer Relations Specialist

Company: Surge Staffing
Location: Shepherdsville
Posted on: May 16, 2022

Job Description:

Job DescriptionThe Customer Relations Specialist is responsible for identifying, prospecting and securing business opportunities to support new revenue growth for a specific geographic area. This includes overall responsibility for: 1) developing and implementing sales strategies for new account prospects, active and inactive client accounts, 2) working with field management to plan, conduct and follow up on sales activities, and 3) achieving profit results in assigned areas consistent with predetermined forecasts/ expectations.PRIMARY FUNCTIONSDevelop account sales plans/approaches with Manager on a minimum of 30 target accountsIdentify prospects and develop sales strategies to secure new business. This may include sales calls, competitive analysis, coordination of presentations and proposals, in-office demonstrations, direct mail campaigns, and follow up activityConduct prospect, active and inactive account sales calls independently and jointly with branch office staff and management as prioritized by ManagerFunctions as lead and primary sales resource on identified target accounts and is responsible for creating the account planResponsible for coordinating the approach and communication strategy of new and reactivated client accounts to responsible branch office(s)Provides additional sales expertise and partners with branch staff as a dedicated sales resource to enhance sales efforts through engaging in specific action plans, presentations, activities and techniques both personally and consultative to secure businessDevelops strategic solution-oriented sales plans to increase business within key accounts and partners with branch office staff to implementSells strategic product and service offerings/solutions and negotiates pricing strategy with assistance of ManagerPartners with branch office and Headquarters staff to enhance/supplement product knowledge needed to close the sale as well as implement the product solutionSupport driving sales closure to shorten sales cycle and ensure sales goals and objectives are metAnalyze prospect requirements and needs to understand how Company products and services can be applied to meet these needs and resolve problemsEstablish contacts in the business community including active participation in local networking events to increase brand recognition and awarenessAssist in the creation of developing new business proposals, marketing materials and presentations as neededRecord all business and sales activity in Company database as well as complete required activity reportsRespond quickly to all customer and prospect inquiries and needsAll other duties that may arise to ensure the successful operation of the companyQUALIFICATIONSHigh school diploma or equivalent required, Ability to analyze and evaluate people, data some college coursework or equivalent and things to determine courses of action business experience preferred Previous business development experienceAt least 3 years proven outside direct sales including developing sales strategies, experience with focus in consultative and conducting cold calls, making sales solution-oriented sales approaches. presentations, closing techniques andAbility to access areas where needed people, developing service and pricing proposals information or equipment are located Ability to demonstrate success working inAbility to understand and accurately apply a fast-paced, highly competitive, deadline- basic math skills oriented environmentProficiency with Microsoft Word, Excel, Self-motivated with exhibited sense ofPowerPoint, Outlook and Internet urgency in all sales and service related activityAbility to make competent use of work related equipment and materials Exceptional communication, presentation, follow-up, negotiation, and closing skills.Ability to remember information (e.g., Strong emphasis on listening skills policies, procedures) or locate resources to find information as needed Ability to work effectively in team environmentsAbility to travel to various locations (e.g., customer sites, other company offices)Strong leadership skills, initiative and needed creativity with the ability to identify and convey successful techniques andAbility to communicate effectively and approaches tactfully with othersAbility to work with other team members as well as independentlyAbility to shift back and forth between two or more tasksCooperative, team-oriented, patient, calm under pressureAbility to arrange things in certain order (e.g., alphabetically, numerically)Ability to produce results within an autonomous environment, within company guidelines and have the flexibility to identify and respond to changes in prioritiesStrong written and verbal communication skillsAbility to provide excellent customer service to all clientsAbility to advise, counsel, guide and influence the opinions and decisions of otherFamiliarity with the surrounding areaEQUAL OPPORTUNITY EMPLOYER:Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at 614-431-5100.Job Type: Full-timeIND1

Keywords: Surge Staffing, Louisville , Customer Relations Specialist, Other , Shepherdsville, Kentucky

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