Customer Accounts Advisor
Company: Aarons
Location: Louisville
Posted on: June 24, 2022
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Job Description:
We are Aaron's - an industry leader in the sales and
lease-to-own retail industry known for quality brand names and
superior customer service. We provide our team members the
opportunity to reach their full potential in a team-oriented,
high-energy, recognition-based environment with competitive pay and
benefits. This is much more than a job - it is a career with
purpose.
Average Annual Total Compensation $34,288**
This is a non-exempt role, paid an hourly wage. The average pay
reflected includes base wages for average hours scheduled and
average incentive compensation for this role over a twelve month
time period. All average pay/compensation amounts are estimates and
are not guarantees of any specific hourly wage or incentive
compensation amount, nor of future performance.
Aaron's Customer Account Advisors serve as coaches to our customer,
driving payment collections and lease agreement renewals by
understanding lease agreement benefits and ensuring customers are
100% satisfied with the product. As a Customer Account Advisor, you
will build relationships with our customers over the phone and
face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people,
demonstrate empathy, listen attentively, explain things simply and
easily, and successfully navigate difficult conversations. Strong
multi-tasking, organizational, negotiation and persuasion skills
are necessary. Like all Aaron's team members, they share our
purpose and passion for making a real difference in the lives of
others and the rewards that come from creating strong personal
connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining
updated customer information in the store computer system and
documenting all customer payment appointments.
United States at least 21 years old with a valid state Driver's
License and compliance with the Company's Driver Qualification
Policy; including satisfactory MVR (driving record). Canada at
least the age of 18.
Total Rewards
Team members enjoy access to career training and advancement
opportunities, and are rewarded with competitive compensation and a
comprehensive benefits package, which includes:
Medical, Dental, Vision
Tuition Reimbursement
Pay on Demand Options
Basic Life and AD&D
Employee Retirement Plan (401k)
Employee Assistance Program
Parental Leave Benefits
Flexible Spending Accounts
Health Savings Accounts
Short-Term Disability
Long-Term Disability
Employee Stock Purchase Plan
Paid Time Off
Financial Wellness
Physical Wellness
Discounts
Matching Gifts
Community Outreach
Employee Business Resource Groups
About Aaron's
At Aaron's we offer sales and lease-to-ownership of specialty items
including furniture, consumer electronics, home appliances, and
accessories throughout the United States and Canada. Our customers
shop at Aaron's for the same reason you should choose us for the
next step in your career - our ability to positively influence
people's lives. If you are looking for a company with the passion
and dedication to make a difference in the lives of customers and
team members alike, join us today.
Aaron's is committed to creating a diverse and inclusive work
environment, celebrates our team members' differences, and is proud
to be an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
pregnancy, religion, sex, sexual orientation, gender identity,
national origin, age, disability, veteran status, military duty,
gender expression, genetic information, or any other protected
class. Candidates who require accommodation during the recruitment
process should contact hrsupport@aarons.com.
Aaron's is an Equal Opportunity Employer #LI-Onsite
Keywords: Aarons, Louisville , Customer Accounts Advisor, Other , Louisville, Kentucky
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