Helpdesk Apprentice
Company: Trane Technologies
Location: Louisville
Posted on: August 7, 2022
Job Description:
At - and through our businesses including and , we create
innovative climate solutions for buildings, homes, and
transportation that challenge what's possible for a sustainable
world. We're a team that dares to look at the world's challenges
and see impactful possibilities. We believe in a better future when
we uplift others and enable our people to thrive at work and at
home. We boldly go.Why Trane Technologies Is The Best Company for
HVAC Field Technician Apprentices:
- Trane is recognized worldwide as the brand standard for HVAC
and Building Controls Systems
- Highly competitive and comprehensive total compensation program
including total cash compensation, benefits, holiday and
vacation
- Dedicated to a military friendly environment (Veterans are
highly encouraged to apply)
- Unlimited opportunities for career development and
promotions
- Determined focus to be the employer of choice in our industry
(we want to be the company where everyone wants to work)
- World Class continuing education, featuring Manufacturer (OEM)
Level Training
- Company-wide commitment to promoting a strong work/life
balance
- Organizational encouragement of community involvement and
sustainability (green initiatives)
- Late model, clean, and dependable company vehicle, high speed
laptop, and smart phone Job Summary:This position is a support role
within the Connected Services Team and is crutial to the delivery
of Intelligent Services. The Helpdesk Apprentice is an inside
office role with strong communication skills and is an apprentice
in Building Automation Systems (BAS); Duties include the ability to
log onto customer sites to view and manipulate building system
programs. They are responsible for taking and resolving internal
and external helpdesk calls, reacting to service advisories and
alarms, check systems for operational integrity make small-scale
adjustments to a building system programing; notify and interact
with customers or internal personnel when necessary. The Helpdesk
Apprentice is part of the Intelligent Services and Connected
Services team and works in collaboration with all other team
members as well as customers.Essential Functions:--- Functions as
part of the Connected Servcies Team.--- Heavy phone and email
interaction with external customers and other departments; answers
incoming phone calls and emails professionally--- Performs other
misc office duties as requested (ie report writing, team meetings,
manage Company emails, etc.)--- Performs remote customer site
logons for many purposes; Helpdesk troubleshooting, Critical Alarm
Management, Connected Services, etc.--- Maintains a Fix and Trouble
log for future customer interaction review.--- Identifies potential
ECM's, HVAC system changes and upgrades - reviews with ISEE, ISAM
and AM.--- Fulfills building system assigned work as part of the
Service contract fulfillment when remote logon can be utilized.---
Provides knowledge and consultation in the form of developing
Energy and Building Performance solutions for the customer's pain
point problems2--- Develops, evaluates, and discusses possible
solutions with Intelligent Services Account Manager, Project
Manager, Account Engineer, COE Team, field Technicians, and
customers.--- Communicates with customers pro-actively regarding
their system performance.--- Prepares written reports for customers
and other internal personnel on building performance metrics and
observations, recommendations, trouble log summary etc.--- Attend
required training courses occasionally; minor
travelQualifications/Experience:--- Should have strong basic
computer skills and ability to write Technical Reports, E mails.
Word, Power Point, Outlook, Excel proficient.--- Basic
understanding of database management software (i.e. SQL, MS Access,
MS Excel, etc.), networking (IP schemes including gateways,
subnets, switches, etc., BACnet including BBMD, BDT, and MSTP
protocol).--- Ability to solve practical problems and deal with a
variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule
form.--- Must have excellent communication skills.--- Must be
customer focused and willing to provide superior service to
internal and external customers.--- Must possess very strong
customer service skills, collaboration, communication and problem
solving abilities.We offer competitive compensation and
comprehensive benefits and programs. We are an equal opportunity
employer; all qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, pregnancy, age,
marital status, disability, status as a protected veteran, or any
legally protected status.
Keywords: Trane Technologies, Louisville , Helpdesk Apprentice, Other , Louisville, Kentucky
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