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Helpdesk Apprentice

Company: Trane Technologies
Location: Louisville
Posted on: August 7, 2022

Job Description:

At - and through our businesses including and , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.Why Trane Technologies Is The Best Company for HVAC Field Technician Apprentices:

  • Trane is recognized worldwide as the brand standard for HVAC and Building Controls Systems
  • Highly competitive and comprehensive total compensation program including total cash compensation, benefits, holiday and vacation
  • Dedicated to a military friendly environment (Veterans are highly encouraged to apply)
  • Unlimited opportunities for career development and promotions
  • Determined focus to be the employer of choice in our industry (we want to be the company where everyone wants to work)
  • World Class continuing education, featuring Manufacturer (OEM) Level Training
  • Company-wide commitment to promoting a strong work/life balance
  • Organizational encouragement of community involvement and sustainability (green initiatives)
  • Late model, clean, and dependable company vehicle, high speed laptop, and smart phone Job Summary:This position is a support role within the Connected Services Team and is crutial to the delivery of Intelligent Services. The Helpdesk Apprentice is an inside office role with strong communication skills and is an apprentice in Building Automation Systems (BAS); Duties include the ability to log onto customer sites to view and manipulate building system programs. They are responsible for taking and resolving internal and external helpdesk calls, reacting to service advisories and alarms, check systems for operational integrity make small-scale adjustments to a building system programing; notify and interact with customers or internal personnel when necessary. The Helpdesk Apprentice is part of the Intelligent Services and Connected Services team and works in collaboration with all other team members as well as customers.Essential Functions:--- Functions as part of the Connected Servcies Team.--- Heavy phone and email interaction with external customers and other departments; answers incoming phone calls and emails professionally--- Performs other misc office duties as requested (ie report writing, team meetings, manage Company emails, etc.)--- Performs remote customer site logons for many purposes; Helpdesk troubleshooting, Critical Alarm Management, Connected Services, etc.--- Maintains a Fix and Trouble log for future customer interaction review.--- Identifies potential ECM's, HVAC system changes and upgrades - reviews with ISEE, ISAM and AM.--- Fulfills building system assigned work as part of the Service contract fulfillment when remote logon can be utilized.--- Provides knowledge and consultation in the form of developing Energy and Building Performance solutions for the customer's pain point problems2--- Develops, evaluates, and discusses possible solutions with Intelligent Services Account Manager, Project Manager, Account Engineer, COE Team, field Technicians, and customers.--- Communicates with customers pro-actively regarding their system performance.--- Prepares written reports for customers and other internal personnel on building performance metrics and observations, recommendations, trouble log summary etc.--- Attend required training courses occasionally; minor travelQualifications/Experience:--- Should have strong basic computer skills and ability to write Technical Reports, E mails. Word, Power Point, Outlook, Excel proficient.--- Basic understanding of database management software (i.e. SQL, MS Access, MS Excel, etc.), networking (IP schemes including gateways, subnets, switches, etc., BACnet including BBMD, BDT, and MSTP protocol).--- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.--- Must have excellent communication skills.--- Must be customer focused and willing to provide superior service to internal and external customers.--- Must possess very strong customer service skills, collaboration, communication and problem solving abilities.We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Keywords: Trane Technologies, Louisville , Helpdesk Apprentice, Other , Louisville, Kentucky

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