Account Support Rep (ASR) Level 2
Posted on: September 24, 2022
Job Title: Account Support Rep (ASR) Level 2 Location: 101 E.
Main St. Louisville Kentucky 40202 Duration - 12 months
(possibilities of extension) Monday to Friday 8:00am to 5:00pm Job
description ESSENTIAL FUNCTIONS --- Provide client reporting on
break/fix status. --- Project management skills and frequent
follow-up and tracking. --- Asset Database Management including
tracking of moves, stored devices, Y Soft card readers. --- Strong
Excel experience and general database management familiarity. ---
Works directly with associates to manage MACD events and ensure
satisfaction. --- Strong interpersonal skills and follow-thru. ---
Coordinate equipment moves and installs with customer contact,
carrier, IT support. --- Liaison between carriers and customer ---
Strong project management skills. --- Acute attention to details.
--- Liaison between associates and break-fix support. --- Strong
interpersonal skills. --- Problem solving experience - analytical.
--- Ensure accurate fleet inventory and billing. --- Advanced Excel
skills. Complex sorts and pivot tables. --- Device configuration
and Ysoft changes for equipment moves. --- Technical skills and
acumen - technical problem solving.Job Requirements:
- Provides dedicated support to all Client Associate positions
but does not perform managerial HR tasks. Provides backup and peak
workload support to all Client Associates in territory. Establish
support coverage schedules with Managers and Site Coordinators.
Supports training of new employees, as required. Supports
administrative tasks performed by Client Associates. Supports asset
redeployment initiatives (re-use, re-deploy, and disposition
activities for office assets Ensures key contact list for all
clients is maintained and available. Ensures there is a current
roster of employees and associated duties for effective coverage
Keywords: Careerbuilder-US, Louisville , Account Support Rep (ASR) Level 2, Other , Louisville, Kentucky
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