Account Support Rep (ASR) Level 2

Company: Careerbuilder-US
Location: Louisville
Posted on: September 24, 2022

Job Description:

Job Title: Account Support Rep (ASR) Level 2 Location: 101 E. Main St. Louisville Kentucky 40202 Duration - 12 months (possibilities of extension) Monday to Friday 8:00am to 5:00pm Job description ESSENTIAL FUNCTIONS --- Provide client reporting on break/fix status. --- Project management skills and frequent follow-up and tracking. --- Asset Database Management including tracking of moves, stored devices, Y Soft card readers. --- Strong Excel experience and general database management familiarity. --- Works directly with associates to manage MACD events and ensure satisfaction. --- Strong interpersonal skills and follow-thru. --- Coordinate equipment moves and installs with customer contact, carrier, IT support. --- Liaison between carriers and customer --- Strong project management skills. --- Acute attention to details. --- Liaison between associates and break-fix support. --- Strong interpersonal skills. --- Problem solving experience - analytical. --- Ensure accurate fleet inventory and billing. --- Advanced Excel skills. Complex sorts and pivot tables. --- Device configuration and Ysoft changes for equipment moves. --- Technical skills and acumen - technical problem solving.Job Requirements:

• Provides dedicated support to all Client Associate positions but does not perform managerial HR tasks. Provides backup and peak workload support to all Client Associates in territory. Establish support coverage schedules with Managers and Site Coordinators. Supports training of new employees, as required. Supports administrative tasks performed by Client Associates. Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets Ensures key contact list for all clients is maintained and available. Ensures there is a current roster of employees and associated duties for effective coverage support.

Keywords: Careerbuilder-US, Louisville , Account Support Rep (ASR) Level 2, Other , Louisville, Kentucky