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Guest Service Representative - Hawthorn Suites

Company: Hawthorn Suites Louisville East
Location: Louisville
Posted on: November 25, 2022

Job Description:

*\*\*$300.00 Sign-On Bonus\*\**_($150 after 30 days; $150 after 90)_

*Work today, get paid today! Schulte Hospitality Group* believes you should be in control of your income, that's why we're proud to partner with *DailyPay*, giving you access to your money when and where you need it!

*Schulte Hospitality Group* is seeking a dynamic, service-oriented *Full-Time Guest Service Representative *to join our team! *SHG *is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

*What's in it for you?* When you join *SHG* you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! *SHG* provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

*Our Company: * *Schulte Hospitality Group* is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.


* Greets guests as they arrive, focusing on personal recognition
* Reviews arrival list daily and assists in preparing and assembling welcome amenities
* Escort VIPs to room and check them in prior to arrival
* Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
* Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
* Keep front desk area clean and organized.
* Assisting with lobby activation as needed.
* Utilize proper procedures when handling guest PPI data.
* Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
* Attends promptly to guest needs and inquiries
* Perform various other duties as assigned


* Minimum of one (1) year in Customer Service Role
* Minimum of High School education


* Basic computer skills
* Ability to communicate effectively verbally and in writing
* Ability to exceed expectations of guests and team members
* Excellent time management skills


* *Work Today, Get Paid today with Daily Pay!*
* Track your daily income with updates after every shift you work
* Transfer your earnings instantly or next day
* Automatically save a portion of your paycheck

In addition to Daily Pay, *Schulte Hospitality Group *offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!

_*\*Schulte Hospitality Group*_ _is an Equal Opportunity Employer._

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Referral program
* Vision insurance
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Weekend availability
Supplemental pay types:
* Signing bonus

Application Question(s):
* Are you able to work weekends?

* Customer Service: 1 year (Preferred)

Shift availability:
* Day Shift (Preferred)
* Night Shift (Preferred)

Work Location: One location%58047475%

Keywords: Hawthorn Suites Louisville East, Louisville , Guest Service Representative - Hawthorn Suites, Other , Louisville, Kentucky

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