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Customer Service Specialist

Company: ProTech Medical
Location: Campbellsville
Posted on: November 26, 2022

Job Description:


1. Regular and reliable onsite experience

2. Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care.

3. Ability to receive walk in prescriptions at office for equipment needed. Ability to process referrals (speech devices, PAP devices and supplies, motorized wheelchairs, oxygen and nebulizers) as needed. This involves creating account in Brightree, verifying insurance, order creation, authorizations, and notes as needed in Brightree.

4. Maintain working relationship with referral sources and patients.

5. Ability to complete all necessary paperwork for walk in patients (delivery ticket, plan of care and other items needed to bill and meet accreditation standards with complete education of the product to the customer.

6. Answer multi-line phone system efficiently and direct the patient to the correct person and/or department they need.

7. Scan and attach all referral documents and tickets daily and accurately.

8. Ability to have > 98% accuracy on orders that are created.

9. Ability to work faxes and follow ups within 24 hours.

10. Assist with implementation of quality improvement program to meet company and accreditation standards.

11. Reconcile cash drawer daily and report to accounting with ability to post through unapplied payments. Taking deposits to the bank twice weekly when applicable.

12. Ability to receive equipment that is returned per accreditation standards and tag equipment appropriately at time of receiving while using universal precautions.

13. Ability to greet all customers with a positive attitude when come into facility and make sure you addressed all their needs prior to leaving.

14. Ability to complete auto pay form on all patients with equipment needs.

15. Responsible to keep showroom stocked and organized always

16. Ability to create accurate purchase orders for purchasing new equipment for showroom.

17. Responsible for assisting other departments as needed in absence of other employees.

18. Maintain a clean, well-organized workspace.

19. All other duties as assigned


Experience in office, preferably DME or Home Health industry

Exceptional client focus and a natural ability to build relationships

Maintain a strong sense of urgency

Effective verbal and written communication skills

Ability to work a team setting as well as independently to prioritize duties in order to meet deadlines

High level of attention to detail

Courteous Customer Service

Ability to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.


Office machines

Basic understanding of health insurance

Experience working in a fast-paced environment

Drive to provide best-in-class service to our partners and customers

Intermediate knowledge of Microsoft Outlook and Excel


Lift/move items up to 40 pounds

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms, and talk and hear.

The employee is required to sit and stand

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Columbia, TN 38401: Reliably commute or planning to relocate before starting work (Required)

* High school or equivalent (Preferred)

* DME or Home Health: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: ProTech Medical, Louisville , Customer Service Specialist, Other , Campbellsville, Kentucky

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