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Occupancy Specialist

Company: New Directions Housing Corporation
Location: Louisville
Posted on: November 26, 2022

Job Description:

*Overview*

New Directions Housing Corporation is a 501(c)(3) not-for-profit corporation, has been serving Louisville and Southern Indiana for over 50 years. We are a community development corporation that focused on providing affordable housing and tailored social services to families of low income, seniors and the disabled. In short, we are _Caring Neighbors Building Community_.

*Position Summary: *Under general supervision of the Occupancy Manager, the *Occupancy Specialist* will provide administrative and customer service support by contributing to the overall success of the Property Management department through increased operational organization, efficiency, effectiveness, productivity, proper record keeping, professional and friendly telephone etiquette and effective communication.

*Schedule: *Full Time Monday - Friday, 8:00am - 4:30pm

*FLSA Status: * Hourly, Non-Exempt

*Salary Range: *$38,000 - $42,000 annually

*Essential Responsibilities: *

1. Assists in providing compliance to all regulations for all New Directions Housing Corporation's managed and owned properties as required by HUD, KHC, IHFA, Housing Authorities and all other regulatory agencies

2. Assists with Rent Caf-- Application Processing including, but not limited to:

a. Police Checks & Sex Offenders

b. Credit Check

c. Income Verification

d. Landlord Verification

3. Manages waiting list for eligible applicants

4. Shows units to prospective residents

5. Performs walk-through inspections to ensure unit is ready for rent

6. Schedules Move-in's, initial lease signing, and initial unit inspection with new resident

7. Provides Administrative Support to:

a. Residential Managers

b. Front Desk

c. Other persons/areas as assigned, if applicable

8. Returns voicemails and emails within 24 hours

9. Maintains filing based on compliance standards

10. Other duties as assigned.
*Essential Qualifications, Experience & Skills: *
- High school diploma or GED

- Minimum of 2 years relevant experience

- Excellent computer proficiency; Word, Excel, PowerPoint, database systems

- Excellent oral and written communication; strong interpersonal skills

- Strong organizational skills.

- Ability to follow oral and written instructions and follow through on assigned tasks to completion

- Maintain a valid driver's license, have reliable transportation and automobile insurance that complies with state law

- Have the ability to process (collect, organize, analyze, interpret and report on) information

- Maintain the confidentiality of any information s/he encounters

- Team player with commitment to the agency's values

- Successfully pass all employment screening, including any required drug test

*Special Qualifications, Experience & Skills: *

- Certified Occupancy Specialist "COS" preferred

- Ability to relate in an effective manner with residents, compliance representatives, neighbors and all other groups integral to building a strong community

*Reporting To This Position: *None

*Physical Demands, Work Environment, Machines, Tools & Equipment: *The characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- *_Physical Demands: _* Incumbent spends significant amount of time sitting at computer terminal, on the telephone, reading, moving to various locations, closely inspecting information requiring both close vision and the ability to adjust focus, bending, crouching, reaching, talking or listening to others, sometimes in confining spaces and sometimes, in high pressure environments.

- *_Work Environment: _* This work is performed in an office setting. Will also include work in the community at different New Directions properties. Position requires driving in local area and may require the incumbent to drive in inclement weather.

- *_Machines, Tools & Equipment: _* Computer, printer, photocopy machine, fax machine, telephone, automobiles, cell phones, calculator, shredder.

*Additional Information*

In addition to a sense of purpose and pride in their work, eligible employees enjoy paid holidays, paid leave, paid Life, Short and Long-Term Disability Insurance, 401k Retirement Planning and 3% employer match, as well as access to NDHC's Section 125 Health Plan which includes Medical, Dental and Supplemental Insurance. All offered benefits and the waiting periods are described in depth in our Employee Benefits Guide.

To apply, interested applicants may apply online by mailing or faxing a cover letter and resume to:

ATTN: Human Resources Fax: (502) 371-3008
New Directions Housing Corp.
1617 Maple Street
Louisville, KY 40210

_Submissions that include cover letters will be reviewed more favorably._

*_No phone calls please_**.*

New Directions Housing Corporation is an Equal Opportunity Employer. NDHC's employment practices consist of recruiting and hiring qualified employees without discrimination with regard to age, color, disability, familial status, gender, gender identification, marital status, national origin, race, religion, sexual orientation, genetic identifying information, or veteran status. It is our policy that equal employment opportunity be provided with respect to hiring, compensation, promotion, benefits and all other privileges and conditions of employment.

New Directions Housing Corporation reserves the right to revise this Job Posting as it deems necessary. Revised 9/2022

Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Benefits:
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Louisville, KY 40210: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 1 year (Preferred)

License/Certification:
* Driver's License (Preferred)

Work Location: One location%58047475%

Keywords: New Directions Housing Corporation, Louisville , Occupancy Specialist, Other , Louisville, Kentucky

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