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Administration File Investigation Clerk - Louisville, KY

Company: UnitedHealth Group
Location: Louisville
Posted on: November 26, 2022

Job Description:

If you are located in Louisville, KY, you will have the flexibility to work from home and the office in this hybrid role as you take on some tough challenges.

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. SM

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

Our office is located at 9390 Bunsen Parkway, Louisville, KY . Employees will be required to work some days onsite and some days from home.

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

  • Update file liens by adding bills found on electronic history
  • Update file liens by adding bills found on the client on-line terminal
  • Retrieve documents from client systems for usage in recovery of funds
  • Communicate via email to secure information not immediately available in client systems
  • Verify all bills by performing a check for duplicate bills in the Subrogation System
  • At the direction of the recovery unit supervisor, make telephone calls to verify or secure non-critical file information with attorneys or adjusters
  • Perform any other tasks as may be assigned by the recovery unit supervisor
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

    Required Qualifications:
    • High School Diploma / GED (or higher)
    • Complete a Typing Test with a 50WPM minimum accuracy score
    • Proficient with Microsoft Office Tools - able to open, edit, create, save, and send word documents and excel spreadsheets using Microsoft Word and Microsoft Excel
    • Ability to work between 8:00am - 5:00pm, some days from home and some days in office including the flexibility to work occasional overtime per business needs.
    • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.
      Preferred Qualifications:
      • Previous insurance experience
        Telecommuting Requirements:
        • Reside within Louisville, KY
        • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
        • Ability to keep all company sensitive documents secure (if applicable)
        • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
          Soft Skills:
          • Must be extremely computer savvy, required to navigate 4-6 different systems/screens simultaneously
          • Detail oriented, with a high level of accuracy
          • Ability to recognize and discern relatedness of medical treatment to the injury/accident described in the claim file
          • Demonstrates independent thought in file investigation and documentation
          • Above average oral and written communication skills
          • Ability to work effectively in a team environment
          • Good problem-solving skills
            UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

            Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

            Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

            Careers with OptumInsight . Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work. SM

            Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

            UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.



Keywords: UnitedHealth Group, Louisville , Administration File Investigation Clerk - Louisville, KY, Other , Louisville, Kentucky

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