Customer Engagement Specialist- WAH

Company: Teleperformance USA
Location: Louisville
Posted on: January 27, 2023

Job Description:

Category : Customer Service/Support

Why You'll Choose Us

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs Your Impact
  
  Our Customer Engagement Specialists act as the primary point of contact with consumers and are the key to building relationships through the timely resolution of issues through a variety of channels including phone, email, chat, eCommerce and responding to Social Media posts. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
  
  Your Responsibilities
  
  Customer Engagement Specialists are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.
  • Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures
  • Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction
  • Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines
  • Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers
  • Accurately document and report on consumer interactions
  • Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot
  • Assist consumers in eCommerce transaction and processing payments
  • Respond to Social Media posts What We're Looking for
    • High School Diploma or equivalent
    • 2+ years' experience in a consumer facing role preferred
    • 18 years of age or older
    • Experience with utilizing multiple tools and emerging technology
    • Google Suite Experience preferred
    • Call center, voice, chat and email communication experience preferred
    • eCommerce experience
    • Typing 25 WPM
    • Be proficient in PC operation and navigation
    • Able to work independently
    • Have excellent communications skills, both oral and written
    • Ability to work in a constantly changing and fast paced environment
    • Ability to stay composed and objective
    • Strong listening skills
    • Superior analytical and troubleshooting skills
    • Strong technical aptitude for new technologies
    • Ability to work cross functionally within the organization as well as with consumers
    • Professional presence; ability to communicate effectively via phone, email and chat Being One of Our People
      
      It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
      
      Teleperformance is an Equal Opportunity Employer
      
      

Keywords: Teleperformance USA, Louisville , Customer Engagement Specialist- WAH, Other , Louisville, Kentucky