Technical Specialist
Company: Dover Environmental Solutions Group
Location: Madison
Posted on: January 26, 2023
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Job Description:
Part of Dover Corporation's Engineered Systems segment, Vehicle
Service Group (VSG) is a strong, diverse and dynamic global leader
in the vehicle service industry. VSG comprises 13 major vehicle
lifting, wheel service, diagnostic and collision repair brands:
Rotary Lift -, Chief -, Forward -, Direct-Lift -, Ravaglioli,
Hanmecson -, Revolution -, Elektron, Blitz, Nogra, Butler, Space
and Sirio. POSITION TITLE: Technical SpecialistSUMMARY: Responsible
for technical support before, during, and after the sale of all
Heavy Duty products including proper selection of lifts, preparing
and interpreting technical specifications and submittal drawings,
developing and delivering technical solutions for appropriate
service, maintenance, and repair practices, and providing onsite
supervision of troubleshooting and repair techniques for difficult
to diagnose lift problems. ESSENTIAL JOB FUNCTIONS INCLUDE: Prepare
written specifications for new products. Assist architects and
engineers with specifications and drawings for new projects.
Develop written equipment quotations for factory direct competitive
bids as well as aggregate necessary pricing and technical data for
the channel. Prepare submittal data for specified projects.
Coordinate required equipment and design requirements for specials
orders with engineering. Develop technical sales data and
disseminate to internal and external stakeholders. Develop
troubleshooting and repair methodologies and disseminate to the
channel through internet, phone, and onsite interfaces. Develop
training material and lead training classes for HD distributor
sales and installer training. Participate in and/or supervise lift
installations in the field for high profile projects or to
supplement the technical expertise of channel partner on an
exception basis. Submit RFC's to create new saddles, adapters, and
other customer driven product enhancements. Attend, set up, and
work heavy duty trade shows as required. Travel: Up to 15%, with
overnight and occasional weekend travel required. Required Skills
and Core Competencies: Education & Experience:Minimum 3 years of
industrial/commercial technical sales and customer service
experience and/or substantial experience in a manufacturing or
construction related environment, resulting in very good technical
problem solving skills in hydraulics, electronics and mechanical
systems and ability to interpret mechanical drawings/blueprints.
Engineering or marketing college degree preferred. Proficient in MS
Office s uite of products, incl uding Word, Excel, and PowerPoint
as well as AS400 ERP system Ethics & Work Standards: Maintain the
highest ethical and work standards, while promoting the same
attributes in co-workers and others. Insure that all business
activities - with both internal and external customers - be
performed with a professional demeanor and that all participants be
held accountable to this high standard. Communication: Expresses
thoughts clearly, both orally and in writing, using good grammar.
Presents concise, well organized reports. Listens to understand
input, feedback and concerns. Provides complete information in an
open, honest, and straight-forward manner. Responds promptly and
positively to questions and requests. Teamwork/Relationships: Works
with other employees willingly and in a spirit of cooperation and
teamwork. Supports cooperation. Demonstrates a commitment to the
entire business and is supportive of all initiatives (company and
departmental) to help grow Rotary Lift's business in the U.S. and
abroad. Cooperates fully with others to achieve organizational
goals.Is tactful, courteous, and considerate. Embraces a positive
outlook. Is respected and trusted by others. Continual Improvement
and Problem Resolution: Identifies and communicates suggestions for
work improvements. Uses technical/analytical abilities to assure
existing work practices are the most efficient and cost effective
possible. Performs root-cause analysis and implements viable,
permanent solutions to problems. Works with both internal and
external customers to develop solutions which meet company-wide
needs and objectives. Applies a sense of urgency to resolve
problems or create opportunities that will increase productivity
and create value. Shares best practices with other employees across
the business. Accountability: Accepts responsibility and
accountability for both the strategic planning and the successful
implementation of all projects/programs/duties as outlined in this
job description. Advises supervisor of concerns, problems and
progress of work in a timely manner. Demonstrates a sound balance
between quality and quantity of work while maintaining a sense of
urgency toward completion.Deadlines are met. The above description
represents a general synopsis of the principal functions of the job
and should not be construed as a comprehensive listing of all
requirements that may be inherent in the job. Prepar All qualified
applicants will receive consideration for employment without
discrimination on the basis of race, color, religion, sex, sexual
orientation, gender identity, national origin, protected veteran
status, disability, age, genetic information, or any other factors
prohibited by law. This position may be located in: Americas :
United States : Indiana : Madison Sub Division : VSG NSA Job
Requisition ID : 45213Nearest Major Market: Bloomington Indiana
Nearest Secondary Market: Seymour Job Segment: Hydraulics,
Engineer, Technical Support, ERP, Mid-Range, Engineering,
Technology
Keywords: Dover Environmental Solutions Group, Louisville , Technical Specialist, Other , Madison, Kentucky
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