Patient Advocate Pharmacy
Company: Knipper
Location: Louisville
Posted on: January 27, 2023
Job Description:
- -YOUR PASSION, ACTIONS & FOCUS is our StrengthBecome one of
our ContributorsJoin the KnipperHEALTH Team! - -KnipperHealth is a
highly profitable, rapidly growing company that is competitively
unique and nimble in service solutions. We offer incredibly
competitive pay and benefits that start on your first day of
employment. -
- Things you can expect within your first 90 days:
- Zero time waiting for benefits
- Welcoming team with a great culture
- Classroom and on-the-job training
- 30/60/90 check-ins with leadership team
- Educational Assistance Opportunities
- Toll allowance for hourly positions -
- Interested in starting -a career in pharmacy with Knipper
Health? Ask us about our company-sponsored Pharmacy Technician
programs to become licensed in your state. -POSITION SUMMARY:The
Patient Advocate supports the enrollment process and patients in
accessing coverage for their prescribed medications through inbound
and outbound telephone support, as well as administrative
functions.POSITION RESPONSIBILITIES:--- Review and process
patients' enrollment forms to the Patient Assistance Program
(PAP)--- Assist patients on the phone with PAP program enrollment
by verifying the pre-screening and qualifying tasks.--- Notify
patients and healthcare providers of approvals, denials, and any
next steps needed to continue the enrollment process--- Schedule
treatments to be sent to the patient or patient's healthcare
provider--- Support inbound and outbound phone lines for the PAP
program--- Communicate daily with patient/authorized representative
on eligibility based on PAP criteria and healthcare providers to
manage expectations.--- Contact patient/authorized representative
to determine supplementary information needed to enroll into the
manufacturer's PAP program.--- Prioritize workload to ensure
patients' enrollments are processed within specified timeframe---
Explain the PAP program and services to patients, authorized
representatives, healthcare providers and physician's office
staff.--- Respond to program inquiries from patients, authorized
representatives, healthcare providers, patient advocates and
caregivers.--- Report adverse events/product complaint inquires
received in accordance with standard operating procedures and
current good manufacturer practices.--- Execute day-to-day
operations specific to the assigned program(s).--- Maintain patient
confidentiality at all times.REQUIRED EDUCATION AND EXPERIENCE:---
High school diploma or equivalent--- Two (2) years of work
experience in a customer service or customer focused role--- One
(1) year of work experience in a call center environment.---
Experience with insurance and benefit investigations; knowledge of
U.S. Private and Government payers--- Must have proven ability to
provide consistently high-quality of service -PREFERRED EDUCATION
AND EXPERIENCE:--- Associate Degree or technical school training in
a related field--- Two (2) years of work experience in pharmacy,
managed care, Medicaid and/or Medicare organizations,
pharmaceutical and/or biotech manufacturer, insurance, medical
office, or related field--- Experience with HIPAA and patient
services--- Bi-lingual, English and Spanish -KNOWLEDGE, SKILLS &
ABILITIES:--- Demonstrated empathy and compassion--- Excellent
verbal and written communication skills--- Excellent organization
skills and detail oriented--- Balance multiple priorities to meet
expected response deadlines--- Adaptable, flexible and readily
adjust to changing situations--- Ability to work independently and
as a member of a team--- Ability to comprehend and apply basic math
principles--- Ability to apply logical thinking when evaluating
practical problems--- Ability to present information and respond to
questions from stakeholders--- Ability to interact with a diverse
group--- Ability to listen and demonstrate a high degree of
empathy--- Demonstrated computer skills includes Microsoft Word,
Excel, and Outlook--- Display tact and diplomacy in response to
unfavorable or negative situations--- Demonstrated sensitivity and
understanding when speaking with patients--- Demonstrated passion
for speaking with people in an outgoing way -PHYSICAL
REQUIREMENTS:--- Location of job activities 100% inside---
Extensive manual dexterity (keyboarding, mouse, phone)--- Constant
use of phone for communication--- Noise and/or vibrations
exposure--- Frequently reach (overhead), handle, and feel with
hands and arms--- Sit for prolonged periods of time--- Occasionally
stoop, kneel, and crouch--- Occasionally lift, carry, and move up
to 25 pounds - -Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Keywords: Knipper, Louisville , Patient Advocate Pharmacy, Other , Louisville, Kentucky
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