Patient Advocate Pharmacy

Company: Knipper
Location: Louisville
Posted on: January 27, 2023

Job Description:

- -YOUR PASSION, ACTIONS & FOCUS is our StrengthBecome one of our ContributorsJoin the KnipperHEALTH Team! - -KnipperHealth is a highly profitable, rapidly growing company that is competitively unique and nimble in service solutions. We offer incredibly competitive pay and benefits that start on your first day of employment. -

• Things you can expect within your first 90 days:
• Zero time waiting for benefits
• Welcoming team with a great culture
• Classroom and on-the-job training
• 30/60/90 check-ins with leadership team
• Educational Assistance Opportunities
• Toll allowance for hourly positions -
• Interested in starting -a career in pharmacy with Knipper Health? Ask us about our company-sponsored Pharmacy Technician programs to become licensed in your state. -POSITION SUMMARY:The Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions.POSITION RESPONSIBILITIES:--- Review and process patients' enrollment forms to the Patient Assistance Program (PAP)--- Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks.--- Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process--- Schedule treatments to be sent to the patient or patient's healthcare provider--- Support inbound and outbound phone lines for the PAP program--- Communicate daily with patient/authorized representative on eligibility based on PAP criteria and healthcare providers to manage expectations.--- Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer's PAP program.--- Prioritize workload to ensure patients' enrollments are processed within specified timeframe--- Explain the PAP program and services to patients, authorized representatives, healthcare providers and physician's office staff.--- Respond to program inquiries from patients, authorized representatives, healthcare providers, patient advocates and caregivers.--- Report adverse events/product complaint inquires received in accordance with standard operating procedures and current good manufacturer practices.--- Execute day-to-day operations specific to the assigned program(s).--- Maintain patient confidentiality at all times.REQUIRED EDUCATION AND EXPERIENCE:--- High school diploma or equivalent--- Two (2) years of work experience in a customer service or customer focused role--- One (1) year of work experience in a call center environment.--- Experience with insurance and benefit investigations; knowledge of U.S. Private and Government payers--- Must have proven ability to provide consistently high-quality of service -PREFERRED EDUCATION AND EXPERIENCE:--- Associate Degree or technical school training in a related field--- Two (2) years of work experience in pharmacy, managed care, Medicaid and/or Medicare organizations, pharmaceutical and/or biotech manufacturer, insurance, medical office, or related field--- Experience with HIPAA and patient services--- Bi-lingual, English and Spanish -KNOWLEDGE, SKILLS & ABILITIES:--- Demonstrated empathy and compassion--- Excellent verbal and written communication skills--- Excellent organization skills and detail oriented--- Balance multiple priorities to meet expected response deadlines--- Adaptable, flexible and readily adjust to changing situations--- Ability to work independently and as a member of a team--- Ability to comprehend and apply basic math principles--- Ability to apply logical thinking when evaluating practical problems--- Ability to present information and respond to questions from stakeholders--- Ability to interact with a diverse group--- Ability to listen and demonstrate a high degree of empathy--- Demonstrated computer skills includes Microsoft Word, Excel, and Outlook--- Display tact and diplomacy in response to unfavorable or negative situations--- Demonstrated sensitivity and understanding when speaking with patients--- Demonstrated passion for speaking with people in an outgoing way -PHYSICAL REQUIREMENTS:--- Location of job activities 100% inside--- Extensive manual dexterity (keyboarding, mouse, phone)--- Constant use of phone for communication--- Noise and/or vibrations exposure--- Frequently reach (overhead), handle, and feel with hands and arms--- Sit for prolonged periods of time--- Occasionally stoop, kneel, and crouch--- Occasionally lift, carry, and move up to 25 pounds - -Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Knipper, Louisville , Patient Advocate Pharmacy, Other , Louisville, Kentucky