Technical Support Engineer

Company: Tek Experts
Location: Floyds Knobs
Posted on: January 27, 2023

Job Description:

Overview:We're seeking a technically proficient Technical Support Engineer to provide world-class technical support to our commercial and enterprise clients, with a focus on cloud infrastructure. You'll be part of an experienced and highly collaborative technical team that supports multiple products including networking, virtualization, app development, authentication, backup, and recovery. Working with the team, you'll solve intermediate and complex technical problems for medium and large companies.Revolutionize tech support with the biggest names in tech.Tek Experts is a different kind of tech support company. We're moving away from just fixing breaks to providing agile, relationship-based support for the largest, most innovative enterprises. That's why we're looking for people who love technology and want to gain experience to grow as IT professionals. We celebrate diversity in every way, and it's the reason we've grown so fast. Come join our global team of creative problem solvers.This position will be located in Indianapolis, IndianaResponsibilities:This role will:Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issueApply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation stepsEscalate complex or atypical cases to higher-level technical support as neededProvide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve casesMaintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processesQualifications:In this role:Proven work experience with technical/IT or technical proficiency is required.Passion for solving complex technical issues.Customer-centered individual who takes initiative and exceeds expectations.Professional fluency in English is essential, both written and spoken.What we offer you:Compensation for this position ranges from $18 - $19/hr. plus a quarterly bonus based on quality and productivity. Pay is based on several factors including but not limited to education, work experience, certifications, etcPersonal and professional growth and promotion opportunitiesDiverse global team of supportive and passionate colleaguesOpportunities to earn industry-standard certificationsMedical, dental, and vision insurance

Keywords: Tek Experts, Louisville , Technical Support Engineer, Other , Floyds Knobs, Kentucky