Technical Support Engineer
Company: Tek Experts
Location: Floyds Knobs
Posted on: January 27, 2023
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Job Description:
Overview:We're seeking a technically proficient Technical
Support Engineer to provide world-class technical support to our
commercial and enterprise clients, with a focus on cloud
infrastructure. You'll be part of an experienced and highly
collaborative technical team that supports multiple products
including networking, virtualization, app development,
authentication, backup, and recovery. Working with the team, you'll
solve intermediate and complex technical problems for medium and
large companies.Revolutionize tech support with the biggest names
in tech.Tek Experts is a different kind of tech support company.
We're moving away from just fixing breaks to providing agile,
relationship-based support for the largest, most innovative
enterprises. That's why we're looking for people who love
technology and want to gain experience to grow as IT professionals.
We celebrate diversity in every way, and it's the reason we've
grown so fast. Come join our global team of creative problem
solvers.This position will be located in Indianapolis,
IndianaResponsibilities:This role will:Communicate with end
users/system administrators/solution integrators via phone, email,
and/or chat to identify, diagnose, and troubleshoot their needs, as
well as set expectations and deliver guidance on resolving the
issueApply technical knowledge relevant to the solution using
technical documentation and guidance from team members, technical
leads, and subject matter experts to research and identify
appropriate remediation stepsEscalate complex or atypical cases to
higher-level technical support as neededProvide technical guidance
across teams by identifying areas requiring expertise on different
modules of a solution to resolve casesMaintain documentation for
all cases including queries, process steps, and resolutions
consistent with customer commitments, prescribed protocols, and
processesQualifications:In this role:Proven work experience with
technical/IT or technical proficiency is required.Passion for
solving complex technical issues.Customer-centered individual who
takes initiative and exceeds expectations.Professional fluency in
English is essential, both written and spoken.What we offer
you:Compensation for this position ranges from $18 - $19/hr. plus a
quarterly bonus based on quality and productivity. Pay is based on
several factors including but not limited to education, work
experience, certifications, etcPersonal and professional growth and
promotion opportunitiesDiverse global team of supportive and
passionate colleaguesOpportunities to earn industry-standard
certificationsMedical, dental, and vision insurance
Keywords: Tek Experts, Louisville , Technical Support Engineer, Other , Floyds Knobs, Kentucky
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