Bilingual Customer Service Representative

Company: Zing Professional Recruiting a Peoplelink Group Co
Location: Louisville
Posted on: March 19, 2023

Job Description:

Job Description Zing has partnered with a company in Louisville, KY that is looking for a Customer Service Representative. This company is referred to as the 'King of Caramel' and is within the flavor industry. Hours: 8am-5pm M-F Salary: $45,000 Responsibilities:

• Coordinate and follow up on all customer and broker inquiries.
• Manage customer service for a sales base as designed by the customer service team.
• Maintain pricing and customer information in a computer database.
• Regularly communicate and provide feedback to all involved parties on customer issues in a timely manner.
• Communicate regularly with Sales, Customer Support and Production to ensure that logistics, shipping details, documentation requirements, etc. are known and managed to meet customer expectations
• Work with Customer Support, Sales, Production and others to develop improvements in Customer Service
• Actively participate in the Quality Improvement Process, particularly assisting in collecting customer data
• Document customer orders and ensure all requirements for each customer are verified
• Ensure customer support performance excellence according to key measures such as documentation errors, credit/debits issued and other measures as defined.
• Process export shipments according to regulations Requirements:
  • Excellent verbal and written communication skills.
  • A self-starter with can-do attitude.
  • Capable of handling detailed work accurately.
  • Ability to prioritize and meet deadlines.
  • Demonstrated knowledge of transportation and logistics, formal education a plus
  • Experience in a manufacturing environment service area a plus
  • Strong written and verbal communication skills and demonstrated strength with customer and supplier interaction
  • Bilingual (English/Spanish) preferred Company Description Zing Recruiting is dedicated to delivering candidates and clients alike a great experience for each unique position. We specialize in finding dedicated professionals with the education, talent, and fresh perspectives professionals at the top of their game. Professionals who have what it takes to be competitive and innovative in todays market. We work to match candidates needs and requirements to our clients requirements and expectations. We work to find the right fit for both candidate and client. #zingjobs #zingrecruiting by Jobble

Keywords: Zing Professional Recruiting a Peoplelink Group Co, Louisville , Bilingual Customer Service Representative, Other , Louisville, Kentucky