Stock Associate - Mall St. Matthews
Company: Forever 21
Location: Louisville
Posted on: May 28, 2023
Job Description:
Overview
The Brand Ambassador is responsible for demonstrating knowledge and
love of the brand while ensuring each customer has an exciting and
enjoyable experience. Brand Ambassadors bring a positive attitude
and service mentality to every interaction in an effort to delight
the Forever 21 shopper.
Responsibilities
- Consistently creates a welcoming environment as customers enter
or exit the store.
- Immediately responds to customer inquiries and needs.
Proactively seeks opportunities to deliver a great customer
experience. Assists in the location, availability and selection of
merchandise.
- Uses basic selling techniques to engage with the customer.
- Introduces current sales, promotions, credit card applications
and other brand initiatives to gain customer's loyalty.
- Follows the Company's Customer FIRST model (Friendly Greeting,
Identifying Needs, Responding, Suggesting and Styling, and
Thanking).
- Completes sales transactions and maintains proper
accountability at registers.
- Processes merchandise returns and exchanges courteously and
under company guidelines.
- Speaks positively about the brand, about our customers, and
about other team members.
- Demonstrates initiative, teamwork and ownership in every
interaction.
- Maintains the visual standards for the selling floor, fitting
rooms, visual displays and presentations.
- Assists in daily store recovery, before, during or after store
opening hours.
- Adheres to company policies, procedures, and loss prevention
practices.
- Shares feedback and ideas with management that will help
improve the processes in the store.
- Adapts to an environment that changes quickly while managing
multiple tasks.
- Provides support for all cross-functional departments.
- Helps set the tone and standards that drive customer
satisfaction and that will lead the business to be recognizable
within the market. Qualifications
- Must be at least 16 years of age.
- Minimum of one year of retail sales experience and previous
cash handling experience is preferred.
- Must be energetic and charismatic.
- Must have strong communication, organizational and time
management skills.
- Must have excellent interpersonal skills and be able to act
with integrity and business maturity to ensure interactions are
conducted without bias or prejudice.
- Must be able to complete sales transactions in POS register
system.
- Must be available to work a flexible schedule to meet the needs
of the business which may include the closing shift, weekends, and
holidays.
- Must be able to spend up to 100% of the working time standing
and walking. Must be able to lift and carry up to 50 lbs.
- Must be able to perform repetitive finger, hand and wrist
motions, as well as bending, stooping, reaching, squatting,
kneeling, pushing, pulling, climbing ladders, and working with
cleaning chemicals.
Requirements & EEO Statement
SPARC Group LLC is an equal opportunity employer. We value a
culture of inclusion and diversity within our workforce, and are
committed to maintaining a workplace free from prohibited
employment conduct, including discrimination or harassment on the
basis of race, color, national origin, sex, age, religion,
disability, genetic information, sexual orientation, gender
identity or expression, marital status, domestic partner status,
civil partnership, status as a covered veteran, status in the
Uniformed Services of the United States, citizenship and any other
characteristic protected by law ("Protected Characteristics").
Keywords: Forever 21, Louisville , Stock Associate - Mall St. Matthews, Other , Louisville, Kentucky
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