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Outreach Worker - SSVF

Company: Volunteers of America Mid-States
Location: Louisville
Posted on: May 28, 2023

Job Description:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. - We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. - When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. - Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! - We offer a comprehensive benefits package to employees who meet eligibility requirements. -


PROGRAM: Supportive Services for Veteran Families (SSVF) STATUS: Full-time

POSITION: Outreach Worker -

REPORTS TO: Program Manager


Under direction works in assigned communities to identify and engage target populations of the

grant (Veterans and their families who are homeless or at imminent risk of homelessness) to

encourage and direct their participation in the SSVF Program. -

This position - will serve Jefferson, Clark, Floyd, Oldham, Shelby, Spencer, Trimble, Henry, and Bullitt counties in KY. - -


This position requires a high school diploma. Two years' customer service experience required.

Knowledge of problems associated with target population preferred. Skills in oral and written

communication. Ability to effectively communicate with target population. Ability to exercise tact,

diplomacy, judgment, discretion and honesty. Must learn and apply agency and program policies

and procedures.


--- Conducts outreach to identify and engage target population.

--- Ensures compliance with grant requirements.

--- Ensures Volunteers of America's positive public image when working with social service

agencies, local businesses, community partners, etc.

--- Familiar with other Volunteers of America programs and services.

--- To model agency core values of integrity, compassion, diversity, commitment and justice to

all internal and external contacts.

--- Assist in the screening of clients for SSVF program entrance in person or by phone

interview, including verifying eligibility requirements of the program.

--- Understand the barriers that clients in both urban and rural areas face and how to best serve

clients in both of these areas.

--- Refer clients who do not qualify for the SSVF program to other mainstream services for

assistance, or to other housing stabilization programs in their service area when they do not

meet SSVF eligibility.

--- Understand and apply the Presumptive eligibility criteria and eligible document

requirements to use for the Presumptive eligibility status during intake such as HINQ, VA

ID Cards, and SOS.

--- Participate in outreach activities, including but not limited to: street/shelter outreach,

coordinated-entry meetings, Stand Down, resource fairs, Week of Valor/Veterans Day

events, and annual PIT count.

--- Demonstrate ability to relate to Veterans and their family in a culturally appropriate manner.

--- Participate in all appropriate staff, supervision, case consultation, and training meetings.

--- Identifies systemic barriers and communicates with organizational leadership about these

barriers to work collaboratively to find viable solutions.

--- Assumes other duties as assigned by the SSVF Program Manager and Senior Management.

--- Performance quality improvement (PQI) duties as assigned by supervision & PQI


--- Competitive salary and a comprehensive benefits package
--- Medical, Dental, Prescription Drug Coverage and Vision
--- Life Insurance
--- Long-Term Disability
--- Short Term Disability
--- Flexible Spending Accounts
--- Health Savings Accounts
--- Critical Illness
--- 403B Retirement Savings Plan
--- Employee Assistance Program
--- Paid Vacation Time (based on eligibility)
--- Paid Sick Time (based on eligibility)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Keywords: Volunteers of America Mid-States, Louisville , Outreach Worker - SSVF, Other , Louisville, Kentucky

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