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Community Health Worker III

Company: Volunteers of America Mid-States
Location: New Albany
Posted on: May 28, 2023

Job Description:

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. - We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. - When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. - Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! - We offer a comprehensive benefits package to employees who meet eligibility requirements.

PROGRAM: Determined Health - Indiana -

POSITION: Community Health Worker Tier 3

REPORTS TO: - Program Manager of Determined Health

STATUS: Full Time


The community health worker will serve as a liaison/connector between their client, the health care team, and the community. Helps to bridge conversations with clients and remove barriers that prevent them from accessing health and social services. -Community Health Workers will primarily be working in the West end area with specific target populations of partner insurance company identified members. The CHW's will work closely with partner insurance company, referral agencies, medical providers, primary care teams, and other agencies to improve partner insurance company members care and health outcomes. -


1. High School diploma or equivalent required.

2. Two or more years of experience and/or a bachelor's degree.

3. Prefer candidates who live in southern Indiana.

4. Verifiable good driving record and reliable transportation. -

5. Background check and fingerprinting. -

6. Openness to working closely with clients who struggle with issues related to mental illness, substance use disorder, and chronic health conditions. -

7. Respectful sensitivity and non-judgmental attitude towards clients who may suffer from multiple traumas and/or disabilities.

8. Strong interpersonal and social skills with an ability to collaborate with a variety of individuals from a wide range of professional and personal backgrounds.

9. Ability to convey a strong presence one-on-one, in meetings, and in the community.

10. Ability to treat everyone equitably. -


1. Develops trusting relationship with clients by providing support and advocacy to help achieve health goals.

2. Convey the purposes and services of Determined Health to the member population and the impact that program or service.

3. Meets member in clinic, facility, office, or at home to help identify social determinants of health impacting member's health and general well-being.

4. Follow-up with health management/care plans with both members and providers. -

5. Coach members in effective management of their chronic health conditions and self-care.

6. Assist member in understanding care plans and instructions. -

7. Document activities, service plans, and results in an effective manner while strictly adhering to the policies and procedures in place.

8. Conducts telephonic and/or face-to-face outreach to panel of clients for appointment scheduling, needs assessment, and care gap closure.

11. Help members in utilizing resources, including scheduling appointments, and assisting with completion of applications for programs for which they may be eligible. -

12. Facilitate communication and coordinate services between providers. -

13. Identify and apply appropriate role definition and skilled boundaries. -

14. Document all activities as detailed by direct supervisors.

15. Navigate clients to community resources to help address social and economic needs. -

16. Approach each client utilizing a cultural humility and health equity lens. -

17. Other duties as assigned.

--- Competitive salary and a comprehensive benefits package
--- Medical, Dental, Prescription Drug Coverage and Vision
--- Life Insurance
--- Long-Term Disability
--- Short Term Disability
--- Flexible Spending Accounts
--- Health Savings Accounts
--- Critical Illness
--- 403B Retirement Savings Plan
--- Employee Assistance Program
--- Paid Vacation Time (based on eligibility)
--- Paid Sick Time (based on eligibility)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Keywords: Volunteers of America Mid-States, Louisville , Community Health Worker III, Other , New Albany, Kentucky

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