IT Help Desk Specialist
Company: Confluent Health LLC
Location: Louisville
Posted on: May 28, 2023
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Job Description:
Overview At Confluent Health, we are looking for a customer
service oriented Help Desk Specialist to provide technical support
to users in an efficient and accurate manner. You will be
considered as the organization''s front liner and you will solve
technical problems and provide support for all assigned areas. The
goal is to make sure that customer value is maintained to the
standards set forth by the company.Benefits: Competitive pay
amazing health, dental, and vision insurance 401(k) company
matching PTO much more Responsibilities Responsibilities: Provide
first level contact and convey resolutions to customer issues by
phone, email, and/or chat. Audit and troubleshoot account issues
via Active Directory, Office 365, and Single Sign On services.
Track, route, and redirect problems to correct resources. Walk
customers through the problem-solving process using remote tools.
Contribute to Help Desk documentation through updates and
suggestions Qualifications Proficiency in: Printers, Scanners, and
Scan to Email setups Basic Network Troubleshooting Windows 10
configuration, settings, and repair Overall general IT knowledge to
help users solve IT problems. Strong client-facing communication
skills
Keywords: Confluent Health LLC, Louisville , IT Help Desk Specialist, Other , Louisville, Kentucky
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