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Patient Access Representative III

Company: UofL Health
Location: Louisville
Posted on: May 28, 2023

Job Description:

Overview:JOB SUMMARYThe Access Center Partner III is responsible for communicating with patients and physicians in a timely and professional manner both verbally and electronically. As a first point of contact for all VIP patients and providers, handling urgent referrals, as well as all web appointment requests, the representative will create a positive impression for UofL Physicians while scheduling patient appointments according to clinic operating standards.Responsibilities:JOB RESPONSIBILITIES

Answer all incoming calls with exceptional customer service with a focus on compassionate patient centered careSchedule new, return, internal employee, and referring provider VIP appointments within multiple groupsReview incoming website appointment requests and handle in a concierge style manner by acting as one point of contact for our patients in scheduling appointments across the organization in a timely mannerAccurately schedule patient appointments in accordance with physicians template and guidelines using access center technologiesRegularly monitor guided schedule documents to ensure up to date scheduling complianceDetermine appropriate physicians for all non-directed referralsReschedule patients using proper functionsField non-clinical patient questions or transfer to appropriate clinical partiesSet patients expectations for their visit ensuring an excellent patient experience Call patients to reschedule appointment when clinic is cancelledUse Allscripts, Centricity Business, online paging systems as well as retrieve information from other hospital systemsTreat all matters confidentially concerning patient information according to HIPAA guidelines.Adhere to group productivity and quality metricsOther duties as assigned. Qualifications:MINIMUM EDUCATION & EXPERIENCE
High School Diploma or Equivalent requiredKnowledgeable of Microsoft ExcelExcellent customer service skills requiredProficient written and verbal communication requiredA minimum of 2 years experience scheduling for multiple physician practices required
OR experience working as a Patient Access Representative II in two or more assigned specialty groups KNOWLEDGE, SKILLS, & ABILITIES
Successful completion of all required trainingMust be dependable, professional and a team playerExcellent organizational and communications skills and ability to work independentlyAbility to adhere to deadlinesSeeking energetic, motivated candidates WORKING CONDITIONS
Call center/office environment with regular sitting at a desk with the use of a computer and telephoneJOB REQUIREMENTS
Candidates upon hire will complete an electronic I-9 verification
Only those candidates whose experience best meets our requirements will be contactedUniversity of Louisville Physicians is an Equal Opportunity EmployerCurrent UofL Physicians employees must follow the #LI-DNI

Keywords: UofL Health, Louisville , Patient Access Representative III, Other , Louisville, Kentucky

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