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Seasonal Pool Supervisor

Company: Omni Hotels
Location: Louisville
Posted on: April 18, 2019

Job Description:

LocationOmni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, the Omni Louisville transforms one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley.Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers' coffee, baked bread, and smoked barbeque.Job DescriptionTo maintain the highest standards possible for the guest by insuring quick, efficient, and professional service to ensure satisfaction.Responsibilities* Responsible for assigned shifts at the Pool, assisting in overall management and supervision of pool associates.* Maintain complete knowledge of and comply with all company and departmental policies/service procedures/standards.* Prepares pool area for either opening or closing in accordance with company standards.* Ensures servers are servicing guests using moments of service (MOS) and adheres to service times.* Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests.* Communicate with guests, food, and beverage staff in a clear and professional manner at all times.* Communicate additional meal requirements, allergies, dietary needs, and special requests to kitchen.* Maintain complete knowledge of all liquor brands, beers, outlet specific beverages and non-alcoholic selections offered.* Monitor and maintain cleanliness, sanitation and organization of assigned work areas both FOH and BOH.* Contributes to a professional workplace that maximizes employee morale, productivity and effectiveness. Works well with a diverse FOH and BOH staff.* Insures responsible service of alcohol by following all legal requirements including carding and consumption.* Ensure pool associates follow daily checklists and side work, including all assigned cleaning duties.* Conducts pre-shift meetings.* Follow up on established training steps.* Ensure guest satisfaction and handle guest comments and complaints.* Observe, teach, and guide staff's service.* Assist with monthly inventory.* Verifying guest room numbers for room charges.* Interact with other departments to ensure guest needs are satisfied.* Adhere to proper food handling procedures.* Proper knowledge of equipment use and safety procedures.* Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel.* Maintain high standards of personal appearance and grooming, which include wearing proper uniform and nametag when working.Qualifications* Two years of experience in Food & Beverage service experience in a high volume restaurant operation required. Previous supervisory experience preferred.* Previous hotel experience preferred, preferably in a role that required leadership.* Must maintain active TABC certification.* Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed.* Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.* Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.* Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.* Excellent communication and presentation skills* Strong computer skills, to include Microsoft Office and Internet.* Must be able to work a flexible schedule including weekends nights and holidays.* Must be able to stand/walk for extended periods in both indoor and outdoor climates. Requires ability for frequent lifting up to 40 lbs. and pushing and pulling up to 60 lbs.* Ability to carry tray overhead and frequently bend and squat.* Must have experience with the following: Micros terminal, printer, trays, tray jacks, service equipment, computer

Keywords: Omni Hotels, Louisville , Seasonal Pool Supervisor, Other , Louisville, Kentucky

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