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Temporary Tour Guide/Coordinator - Brown-Forman Cooperage

Company: Brown-Forman
Location: Louisville
Posted on: July 14, 2019

Job Description:

Save Education - Bachelor's Degree Skills - Microsoft Powerpoint This is a temporary position that will last up to one year. Job Description: Host and orchestrate VIP, trade, media, and consumer visits to the BF Cooperage. Collaborate with internal and external partners to facilitate requests and provide premium visitor experience. Manage all standard operating procedures for the Homeplace, including billing systems and invoice coding. Assist the Coopers' Craft brand team in trade visitation and homeplace management. Aid the Homeplace Operations team, as needed, in general homeplace management activities and project coordination. Responsibilities: Execute premium visitor experience for VIP/trade/media groups, consumers, and barrel selection customers visiting the Cooperage. This includes tour room operations, pre-visit communications, booking, hospitality, leading tours, safety procedures, retail, and billing. - Lead tour guide for all Cooperage tours. Effectively communicate the story of the Brown-Forman Cooperage, Coopers' Craft bourbon, and demonstrate extensive knowledge about the rest of Brown-Forman's portfolio. Collaborate with internal and external partners to facilitate Cooperage and multiple-homeplace visit requests (internal: sales, marketing, investor relations, corporate, BF meeting planning, Woodford Reserve and Old Forester homeplace counterparts, BF Cooperage team / external: Mint Julep Tours, consumer groups). - Maintain strong working relationship with Brown-Forman Cooperage leadership team, ensuring clear and thorough communication regarding Cooperage homeplace guest visits, tour counts. etc. Utilize XOLA event software system for scheduling, billing, and revenue tracking. Monitor visitor feedback, track and report guest counts monthly. Work closely with Homeplace finance and accounting team to code monthly invoices in Prodagio/Coupa and collaborate quarterly on financial planning . Provide event planning support to the Coopers' Craft brand team as needed for elevated tours and Brand related events at the Cooperage and any potential off-site activities and promotional events. Assist in joint tourism initiatives for Cooperage and Old Forester Distilling Co. Ability to independently open and close the Visitor Center. Responsible for all retail sales activities, including inventory tracking, retail display, and processing payments. - Be knowledgeable of the Old Forester Distilling Co. Experience and able to assist/lead with tour experiences as needed. Must Requirements: Bachelor's Degree Excellent verbal and written communicator Highly organized, strong attention to detail Solution and action-oriented: Responds in a timely and effective manner to business issues and opportunities Strong interpersonal skills and the ability to operate effectively in a collaborative environment as well as independently Demonstrated ability to build relationships and maintain effective working relationships Literate with word processing programs (such as Word), spreadsheet programs (such as Excel), and presentation programs (such as PowerPoint). - The Tour Guide/Coordinator should be physically capable and able to navigate lengthy stairs, ramps,and walking or standing for long periods of time. - Must be able to lift 25 lbs. - Must be at least 21 years of age. - Be able to memorize basic tour script & lead groups up to 30, while standing for long periods of time. Preferred Requirements: 3-5 years in the hospitality, and/or meeting planning industry. Strong understanding of B-F culture and B-F Brand Previous experience in collaborative team building and matrix environment Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status. Business Area: Global Human Resources City: Louisville State: Kentucky Country: USA Req ID: JR-********

Keywords: Brown-Forman, Louisville , Temporary Tour Guide/Coordinator - Brown-Forman Cooperage, Other , Louisville, Kentucky

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