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Consumer Closing Specialist

Company: Farm Credit Services of Mid-America
Location: Louisville
Posted on: September 14, 2019

Job Description:

At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to--hire individuals--from a wide range of experience and capabilities who have a desire to serve. Currently, we have over 1,100 employees across--Indiana, Ohio, Kentucky and Tennessee. -- Are you interested in working at one of the Best Places to Work in Kentucky? Do you view yourself as someone who loves to build and develop customer relationships? -- We are looking for a Consumer Closing Specialist--to provide extraordinary, first-level, internal and external customer service by supporting the delivery of consumer financial services. Responsibilities include supporting Consumer Loan Officers (CLOs) in the closing processes of consumer loans. In this position, you will also provide backup support for other consumer lending team members as needed. Major responsibilities: You will establish, develop, and maintain strong customer relationships, both internally and externally, by mentoring others and consistently providing quality service that is timely, thorough, responsive, and exceeds customer expectations. You will work with CLOs to understand customer goals, and delivers value- added/ constructive financial information. You will support the lending process by doing the following:

  • You will prepare and issue appropriate disclosures to borrowers in accordance with Association procedures.
  • Meets key achievement dates by actively handling workflow including preparing and sending disclosures, ordering and reviewing title work, flood certifications, etc.
  • Initiates, reviews, and sends wired funds on all consumer loans
  • Figures out insurance needs and obtains appropriate insurance documents from customer.
  • Coordinates with CLO and customer to gather documentation to meet closing conditions.
  • You will coordinate, prioritize and complete closings by:
  • Reviewing and Confirming accuracy of rate lock, loan pricing and fees.
  • Verifying loan collateral is booked correctly in database.
  • You will review closing documents for accuracy and preparedness.
  • Monitoring Right to Rescind.
  • Preparing and reviewing Closing Disclosure with title companies and customers prior to closing.
  • Verifying escrow information for loans requiring escrow.
  • Follows processes and procedures by checking loans and being a compliance resource to consumer lending partners. Represents and communicates the mission and values of the Association and aligns with our conduct policy, security policy and confidentiality expectations Minimum requirements Education and Experience Demonstrates ability to become a fully functional processor through training and job experience. High School diploma and at least four years of successful experience in two or more of the following areas: financially related customer service, loan processing, loan servicing, title, or loan document review OR Bachelor's degree in business or related field. Here's What We Can Offer You... At Farm Credit Mid-America, we offer an excellent Total Rewards package, which includes, but is not limited to:
    • Salary commensurate with experience
    • 15 vacation days, 15 sick days, and 9 paid holidays per year
    • 401(k) plan
    • Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
    • Fitness Incentive Program
    • Tuition Reimbursement -- -- Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law. -- --

Keywords: Farm Credit Services of Mid-America, Louisville , Consumer Closing Specialist, Other , Louisville, Kentucky

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