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Loan Servicing Specialist

Company: Farm Credit Services of Mid-America
Location: Louisville
Posted on: September 15, 2019

Job Description:

At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to hire individuals from a wide range of experience and capabilities who have a desire to serve. Currently, we have over 1,100 employees across Indiana, Ohio, Kentucky and Tennessee. At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to hire individuals from a wide range of experience and capabilities who have a dream to serve. Currently, we have over 1,100 employees across Indiana, Ohio, Kentucky and Tennessee. Do you have a passion for lending and accounting? Do the values honest, respectful and committed speak to you? If so, we may be the organization for you. BASIC FUNCTION: As a Loan Servicing Specialist, you will provide loan accounting services to retail offices by analyzing requests, reconciling loan associated accounts and provide phone support to branch offices. You will create accounting system entries by using the appropriate procedures and accounting principles to ensure the work is accurate. This position is expected to resolve and identify a wide variety of loan accounting and accounting system problems. Will raise issues to the director for resolution. Organizes and prioritizes work to meet processing deadlines. Major responsibilities: Provide quality service and support to staff, customers, AgriBank staff and outside vendors by answering questions, researching problems, and providing solutions. Inquiries will come from multiple sources including: email, multi-line phone queue and internal software systems. Perform loan servicing duties and reconciliation of loan related accounts based on analysis of accounting requests by preparing accounting entries involving complex calculations and transactions. Audit completed loan servicing actions and reconciliations that were made by other team members reviewing for accuracy and completeness. Implement association fraud prevention and compliance by monitoring reports, approval of outgoing wires, ACH disbursement setups, and the association Fraud Analyst tool daily. Provide support for customer correspondence items, review the receivable reports, and make corrections to billing statements and accurately generate system receivables. Provide support regarding issuance, limit changes, cancellation and fraudulent transactions for customer disbursement card program. Acquire and maintain expertise in accounting systems, association practices and procedures to provide technical support to fellow employees on servicing issues. Performs other duties as assigned. Knowledge, Skills and Abilities: Knowledge of: Generally accepted accounting principles, procedures and applications. Loan servicing, loan accounting systems, programs and procedures, computer software. Skills in: Strong organizational skills and the ability to plan, prioritize and schedule work within defined timeframes and follow up accordingly. Strong attention to detail and accuracy with the talent to handle multiple priorities and meet strict deadlines. Good written and verbal interpersonal skills with the aptitude to articulate business-related information professionally. Use critical thinking skills and process knowledge to analyze, evaluate and solve complex problems. Position requires strong computer skills including working knowledge of desktop office software and a shown competency in Excel. Ability to: Work independently and in a team environment, work with speed, accuracy, maintain confidentiality, display a positive personality and ability to learn and adhere to all regulatory and departmental procedures and policies. Minimum requirements Associate’s Degree or equivalent classroom hours, plus one to two years of experience in loan servicing, accounting, banking or financially related customer support while using a variety of business software, showing skill in Excel, or Bachelor’s Degree plus a shown proficiency in Excel. Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.

Keywords: Farm Credit Services of Mid-America, Louisville , Loan Servicing Specialist, Other , Louisville, Kentucky

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