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Bilingual Customer Service Representative (Member Services)

Company: Evolent Health
Location: Louisville
Posted on: October 12, 2019

Job Description:

It's Time For A Change Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference in everything from scrubs to jeans. Are we growing? Absolutely70.3% in year-over-year revenue growth in 2017. Are we recognized? Definitely. We have been named one of Becker's 150 Great Places to Work in Healthcare in 2016 and 2017, and one of the 50 Great Places to Work in 2017 by Washingtonian, and our CEO was number one on Glassdoor's 2015 Highest-Rated CEOs for Small and Medium Companies. If you're looking for a place where your work can be personally and professionally rewarding, don't just join a company with a mission. Join a mission with a company behind it. What You'll Be Doing: Evolent Health has an opening for a Bilingual (Spanish/English) Customer Service Representative in our Member Services Department. We are looking for a dynamic, energetic, and eager individual with outstanding customer service skills, knowledge of managed care processes and health insurance coverage (preferred) to join our customer service team in our Louisville, KY office. - Respond to member/provider/agent/broker inquiries via telephone regarding health insurance benefits, eligibility and claims. - Analyze problems and provide correct information and solutions. - Communicate monthly messages to providers on a specific needs basis. - Deal tactfully and empathetically with customers. - Establish and maintain effective working relationships with physician office staff. - Read, comprehend and verbalize processes and procedures of the organization and of health insurance coverage. - Multi-task and pay close attention to detail. - Training Hours: 8:20am - 5:00pm EST - Hours of Operation: 7:00am - 7:00pm EST (your shift will be determined after training) The Experience You'll Need (Required): - Minimum of a high school diploma or equivalent - Prior experience in Customer Service in a Managed Care Organization preferred - Ability to type a minimum of 35 words per minute - Knowledge of managed care processes and health insurance coverage preferred - Outstanding communication skills and the ability to understand complex situations to effectively handle escalated customer needs - Analytical skills and the ability to read and interpret data - Problem solving abilities - Ability to work independently and as a part of a team - Ability to operate computer programs - Microsoft Word, Microsoft Excel, Microsoft PowerPoint - Fluency in Spanish (read, write, and speak) Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Keywords: Evolent Health, Louisville , Bilingual Customer Service Representative (Member Services), Other , Louisville, Kentucky

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