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Five9/Verint Administrator

Company: McKesson
Location: Louisville
Posted on: October 12, 2019

Job Description:

Responsibilities: The Five9/Verint Administrator is responsible for user creation in both Five9 and Verint.? This includes user deactivation, user audits, manages station ID?s, password resets, add skills, assign reporting, system testing and troubleshooting tickets.Skills/Knowledge Requirements:

  • Previous Help Desk and Call Center Customer Service experience preferred.?
  • Strong analytical, problem solving (troubleshooting), attention to detail, organization and prioritization skills are required.?
  • Working knowledge of workforce management operations and call center quality assurance operations in a multi-channel contact center environment.?
  • Excellent verbal, written and communication skills.Career Level - IC-Business Support-B1McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.Current employees must apply through internal career site.Join us at McKesson!

Keywords: McKesson, Louisville , Five9/Verint Administrator, Other , Louisville, Kentucky

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