Business Analyst - Contact Center as a Service
Company: NTT DATA Corporation
Location: Louisville
Posted on: May 23, 2020
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Job Description:
Business Analyst - Contact Center as a Service Duties &
Responsibilities:Gathers, analyzes, elicits, and documents business
requirementDocument report changes, write definitions, and maintain
reports structure and librariesSupports propriety contact
center/web software tool for business operationsMonitors, create
reports, and analyzes trends for service-level metrics to identify
areas for improvement.Defines functional requirements and
systematically interprets functional requirements into application
designProposes recommendations and adjustmentsWorks with sponsors
and key stakeholders; mobilizes and motivates teams; sets direction
and approach; resolves conflict; delivers tough messages with
grace; executes with limited information and ambiguity Basic
Qualifications:Minimum five years hands on experience with
implementation of "Contact Center as a Service" using NICE,
Genesys, CISCO, or Five 9Minimum five years of experience
integrating telephony systems with a CRMExperience working on a
least one project following Agile principlesExperience working in a
highly matrixed organization.Experience presenting to all levels of
an organization with clarity and precisionExperience establishing
and delivering complex projects.Excellent problem solving and
critical-thinking skills.Advanced usage of MS Excel as well as
other MS Office programsBachelor's degree in IT, Computer Science,
or related discipline Nice to haves:Business Analyst
CertificationScrum Master CertificationExposure to PMBOK
methodologiesMaster's degree in IT or Business studies
Travel:On-site position in Louisville, KY. Candidates must be local
or willing to relocate to Louisville, KY. Remote work not an option
for this positionAbout NTT DATA ServicesNTT DATA Services is a
global business and IT services provider specializing in digital,
cloud and automation across a comprehensive portfolio of
consulting, applications, infrastructure and business process
services. We are part of the NTT family of companies, a partner to
85 % of the Fortune 100.NTT DATA Services is an equal opportunity
employer and will consider all qualified applicants for employment
without regard to race, gender, disability, age, veteran-status,
sexual orientation, gender identity, or any other class protected
by law. INDAPPS
Keywords: NTT DATA Corporation, Louisville , Business Analyst - Contact Center as a Service, Professions , Louisville, Kentucky
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