Business Analyst

Company: NTT DATA Corporation
Location: Louisville
Posted on: May 23, 2020

Job Description:

NTT Data Services is Hiring! Do you want to take your career to the next level? NTT DATA Services is seeking a Contact Center professional for the role ofBusiness Analyst. In this role you will: Duties and Responsibilities for this position include(what this person will do on a daily/weekly basis):In-depth business analysisGather, analyze, elicit and document business reqeuirements forContact CentersDocument report changes, write definitions and maintain reports structure and librariesSupport proprietary contact center/web software tool for business operations, as well as Cisco, Taske, NICE call center software and CRM systemMonitor, create reports, and trend service-level metrics and identify areas for improvementAdvanced-level use of MS office programs, particularly ExcelWork collaboratively with cross-functional teams, leveraging excellent verbal and written communication skillsDefine functional requirements and systematically interpret functional requirements into applications designPropose recommendations and adjustments Basic, Required Qualifications:Minimum five years' hands-on experience with implementation of "Contact Center As A Service" using NICE, Genesys, CISCO or Five 9Minimum five years' hands-on integration of any telephony system with CRM, like SugarMust have worked on at least one Agile project Bachelor's degree in IT or Business studies Other Desired qualifications for this role include:Strong Agile / Scrum principlesProven ability to quickly earn the trust of sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages with grace; execute with limited information and ambiguityAbility to navigate a highly matrixed organization effectivelyFocused and versatile team player that is comfortable under pressureAbility to communicate at all levels with clarity and precision both written and verbalStrong presentation skillsDemonstrated applied experience establishing and delivering complex projectsExcellent problem solving and critical-thinking skillsExemplary core project management skills including multiple aspects of the PMBOKExtensive knowledge and expertise in the use of the project management and SDLC methodologies and toolsBusiness Analyst CertificationScrum Master CertificationMaster's degree in IT or Business studies Travel: We are seeking candidates local to the Plano, Texas areaDegree: Bachelor's in computer science or equivalent work experience About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. INDAPPS

Keywords: NTT DATA Corporation, Louisville , Business Analyst, Professions , Louisville, Kentucky