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IT Service Configuration Analyst

Company: TransAmerica
Location: Louisville
Posted on: January 15, 2021

Job Description:

Job FamilyIT OperationsJob Description SummaryGlobal Technology Service (GTS) provides IT infrastructure and application support services to the Aegon businesses. GTS is responsible for the provision, support and ongoing maintenance of IT operating platforms, applications and services. There is also a strong connection with external providers necessitating vendor and service provider management. GTS is responsible for driving the technology strategy and providing IT infrastructure solutions that are in alignment with business objectives and the GTS technology strategy.The IT Service Configuration Analyst is responsible to ensure that accurate and reliable information about the configuration of services, and the CIs that support them, are available when and where it is needed. This includes information on how CIs are configured and the relationships between them.To achieve this goal the IT Service Configuration Analyst need to work closely with their stakeholders, local IT-, global IT business partners, security-, risk-, audit-, and compliance departments, in developing a global vision and executing the strategyJob DescriptionResponsibilitiesLead the collection and analysis of requirements to develop technology strategies.Participate in delivery of new technologies as a leader or major participant.Lead the effort of documenting, and implementing standards.Provide consulting advice and guidance to customers and other GTS teams across several technologies.Serve as the escalation point involving potential troubleshooting and problem resolution assistance.QualificationsBachelor---s degree in computer science or related field, or equivalent experienceEight years of relevant work experienceHands-on experience; knows the details of discovery, reporting, service mapping, CI---s, relationships and attributes.Certification and experience at the level of ITIL Configuration Practitioner would be desirableStrong breadth of knowledge across technology disciplinesAbility to convert complex information into simple, explainable solutionsUnderstanding of current and future business needs met by infrastructure platformsResults-driven with a bias towards practical applicationsPossess a planning orientation with integrative and strategic thinking skillsAbility to quickly learn and apply new conceptsAbility to drive and achieve consensus/support from large diverse groups Strong written and verbal communication skills to enable effective articulation of strategyProject management and client relationship skills with large and diverse projects/groupsAbility to lead teams and large projects is requiredExperience of ServiceNowPreferred QualificationsCertifications in relevant technologies, methods, or platformsBehavioral & Leadership CompetenciesAnalytical SkillsAttention to DetailCommitmentCommunication SkillsCritical Thinking AbilityCustomer FocusDiversity FocusOur CultureAt Aegon we promote a Future Fit mindset. What is a Future Fit mindset?Acting as One fosters an environment of positive collaborationAccountability allows us to own the problem as well as the solutionAgility inspires new ideas, innovation and challenges the status quoCustomer Centricity encourages an above average and beyond approach to our customersPlease note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Compensation:The salary for this position generally ranges between $100,000 - $165,000. This range is an estimate, based on potential employee qualifications, operational needs and other considerations permitted by law. The range may vary above and below the stated amounts, as permitted by Colorado Equal Pay Transparency Rule 4.1.2.Bonus Eligibility: This position is also typically eligible for an annual bonus based on the Company Bonus Plan/Individual Performance and is at Company Discretion at a rate of 17.5%.Working Environment:Office environmentLimited after hour---s on-call participation may be requiredLimited travel may be required on an average of one week per quarterWhat You Receive:A Comprehensive Wealth Health package. It---s our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. As you---ll come to discover, Wealth Health is a central part of everything we doWealth Benefits; Competitive Pay, Bonus, and Benefits Package; Pension Plan, 401k Match, Employee Stock Purchase Plan, Tuition Reimbursement, Disability Insurance, Stock Purchase Plan, Employee Discounts, Career Training & Development Opportunities, Certification SponsorshipHealth and Work/Life Balance Benefits; Be Well Company sponsored holistic wellness program which includes Wellness Coaching and reward dollars, Parental Leave, Adoption Assistance, Employee Assistance Program, College Coach Program, Back-up Care Program, Paid Time Off to Volunteer, Employee Matching Gifts Program, Employee Resource Groups, Inclusion and Diversity Programs, Employee Recognition ProgramOur commitment to inclusion & diversity means that we value differences. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.Why Work for UsTotal Rewards at Transamerica: It---s more than a paycheck.Our comprehensive Total Rewards package is designed to help support you in many ways --- throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind--- to help you live your best life, grow personally and professionally - and feel valued for the work you do.Learn more about our Total Rewards Package.Equal Opportunity Employer:Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: applicantsupporttransamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.Ontario Applicants:Our Company is committed to providing accessibility to those with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, that is in compliance with the Accessibility for Ontarians with Disabilities Act 2005 ("AODA"). Please contact applicantsupporttransamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.Technical Assistance:If you experience technical problems during the application process, please email applicantsupporttransamerica.com.Job InfoType: Full timeLocation: Cedar Rapids, Iowa, Saint Petersburg, Florida, Denver, Colorado, Louisville, Kentucky, Baltimore, Maryland

Keywords: TransAmerica, Louisville , IT Service Configuration Analyst, Professions , Louisville, Kentucky

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