Data Operations Technician
Company: Certilytics
Location: Louisville
Posted on: February 23, 2021
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Job Description:
Certilytics, Inc. provides sophisticated predictive analytics
solutions to major healthcare organizations by integrating
financial, clinical, and behavioral insights.The data operations
technician will manage a stream of daily jobs as they fulfil an
integral role within a complex data pipeline that receives
processes and extracts data to serve the needs of both internal and
external clients. The technician will adhere to best-in-class
procedures to ensure all steps are performed thoroughly and
accurately, as they contribute to their teams efforts to attain
operational excellence. The technician will help design and perform
methodical checks to ensure data is timely and of the highest
quality; they will assist with the analysis of processing issues
that may arise; and, they will coordinate and communicate with
various teams to ensure job-execution schedules satisfy the
service-level agreements of our global clients.Responsibilities*
Receive and log incoming data* Run and monitor daily data
processes* Analyze, identify, and solve data issues* Perform root
cause analysis and offer data solutions to multiple stakeholders
where possible* Process, load, and deliver inbound, outbound, and
internal data files* Evaluate and monitor data quality including
exception and error handling* Communicate with clients and vendors
regarding data quality and timeliness* Maintain a log of data
issues* Maintain a record of quality assurance checks* Create
accurate and effective documentation* Ability to handle other
assigned dutiesRequired Skills Required Knowledge, Skills,
Abilities* Consistently execute repeatable processes by
methodically following procedural checklists* Pivot accurately and
efficiently between simultaneous processes* Pay strict attention to
detail and data accuracy* Perform quick decision-making* Carry out
initial troubleshooting and exhibit judgement as to when issues
require escalation* Improve from on-the-job experiences and
mistakes, and contribute toward operational enhancement efforts*
Cooperate actively as part of a purposeful team to assist with the
meeting of common goals* Ability to maintain flexible work hours,
when needed, to meet client deliverables (evenings and weekends may
be required)* Awareness and respect for internal- and external-
client SLAs* Exhibit good interpersonal and presentation skills
when interacting with multiple levels* Possess excellent verbal and
written communication skills* Ability to work both autonomously,
and collaboratively, with coworkers and partners across multiple
time-zones* Strong creative problem-solving skills* Proficient in
Microsoft Office applications (e.g. Word, Excel, Visio)* Technical
mindset and eagerness to learn new tools* Experience with basic
SQLDesired Knowledge, Skills, Abilities* Experience with scripting
languages and Hadoop technology stack* Experience with healthcare
data* Experience with EDI, file exchange and data security
principles, data communication, FTP, SFTP and other data transfer
protocols, and encryption and authentication maintenancePhysical
Demands & Work Conditions* Ability to work online from home with
minimum interruptions* Sedentary work that primarily involves
sitting/standing in-front of a computer#TTRrecblid
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Keywords: Certilytics, Louisville , Data Operations Technician, Professions , Louisville, Kentucky
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