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Field Service Technician

Company: eXcell
Location: Louisville
Posted on: May 4, 2021

Job Description:

At eXcell , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell ! * * * Contract to Hire Opportunity * * * A Field Service Tech is needed to service our clients in an approximately 70-mile radius in the metro Louisville, KY area. The candidate should be within 15 miles of the target zip code of 40209. This position involves hands-on work diagnosing and fixing problems focusing on the mechanical repair of equipment. Applicants must have component-level repair experience with desktops, laptops, and printers including HP, Dell, Lenovo, and Lexmark equipment. Work shift is Mon-Fri, 9:00-6:00 with on-call participation rotating once every 3 to 5 weeks.

  • This is a driving position which requires a DMV background check to be completed
  • Use of reliable, personal vehicle required - miles reimbursed according to CompuCom policyOverview:
    • Technician will travel to each client's location to provide service
    • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
    • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
    • Works under general supervisionRequired Qualifications:
      • 2+ years of experience running service calls to support desktops, laptops, and printers
      • Very strong customer service experience required
      • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
      • Interpersonal skills needed to interact with a wide range of users and environmentsBasic Needs / Haves:
        • Reliable transportation and a valid driver's license required (driving position - reimbursed accordingly)
        • Ability to work from a bent, crouched, or kneeled position
        • Ability to work on a ladder or lift
        • Ability to lift up to 50 lbs.
        • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
        • Laptop and basic hand tools requiredPreferred:
          • CompTIA A+ certification
          • Networking skills
          • All experience with computer and network hardware a plus W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** eXcell --- Supports Equal Employment Opportunity** eXcell ---, a division of CompuCom-- Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

Keywords: eXcell, Louisville , Field Service Technician, Professions , Louisville, Kentucky

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