ServAll Product Consultant
Company: Dover Corporation
Posted on: September 23, 2022
Part of Dover Corporation's Engineered Systems segment, Vehicle
Service Group (VSG) is a strong, diverse and dynamic global leader
in the vehicle service industry. VSG comprises 13 major vehicle
lifting, wheel service, diagnostic and collision repair brands:
Rotary Lift, Chief, Forward, Direct-Lift, Ravaglioli, Hanmecson,
Revolution, Elektron, Blitz, Nogra, Butler, Space and Sirio.
POSITION TITLE: Servall Product Consultant
Manages one or more national accounts by handling every phase of a
lift repair or installation, while providing accurate and timely
information to all parties involved. Work requires dispatching
tickets, auditing, negotiating, order entry, and follow-ups during
each process, while using technical product knowledge to provide
assistance to RAI's and/or audit the work being done by the RAI.
This is accomplished by providing excellent customer service,
developing product line expertise, and building strong relationship
with the national account representatives and the RAI network.
Percentage of Time
RAI Management: Identify, negotiate quoted fees, dispatch and
follow up with appropriate RAI for each required lift repair or
installation, guiding and assisting RAI with technical problems to
find solutions, and ensuring RAI understands any special
Account Management: Provide oversight to assigned national
account(s), including follow-up, auditing invoices, providing
technical descriptions of lift work required, and demonstrating a
sense of urgency and helpful demeanor with every request.
Order Management: Manage the part and lift order process, from
order entry, quoting, auditing and follow-up. This includes all
levels of customer interface.
Other duties assigned.
* High School graduate or equivalent.
* Basic knowledge of sales principles.
* 2 + years in customer service.
* Above average interpersonal skills, business acumen and problem
* Strong client follow-up and organizational skills.
* Working knowledge of Microsoft Word, Outlook and Excel.
* College Degree or a combination of experience and education.
* Exposure to continuous improvement in a lean environment.
All qualified applicants will receive consideration for employment
without discrimination on the basis of race, color, religion, sex,
sexual orientation, gender identity, national origin, protected
veteran status, disability, age, genetic information, or any other
factors prohibited by law.
This position may be located in: Americas : United States : Indiana
Sub Division : VSG NSA
Job Requisition ID : 45904
Nearest Major Market: Bloomington Indiana
Nearest Secondary Market: Seymour
Job Segment: Marketing Consultant, Consulting, Marketing,
Keywords: Dover Corporation, Louisville , ServAll Product Consultant, Professions , Madison, Kentucky
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