Datacenter Support Technician
Company: OSC Edge
Location: Fort Knox
Posted on: March 19, 2023
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Job Description:
As a Datacenter Support Technician, the individual will provide
a full spectrum of activities necessary to assess potential
customer requirements, support the establishment of processes and
procedures to support the final designs. In this role, the
Datacenter Support Technician will receive and integrate customer
systems and components into the HRC Data Centers, sustain hosted
customer equipment and services over the lifespan of the service
agreement, and decommission systems when hosted customers terminate
their agreements with the Command. In addition, the individual will
understand that customer requirements are unique to the needs of
the customers platform and their customized service model to
deliver IT capabilities to the end-users.
Responsibilities:
* Conducts and reports on new customer assessments, service
designs, and architecture diagrams for customers considering HRC as
a hosting and/or hoteling service provider
* Reviews and provides feedback on proposed service level
agreements and requirements worksheets for hosted customers and
capabilities
* Receives and installs equipment in support of the onboarding
projects for customers.
* Reports completion of receipt and installation tasks to the Data
Center team, COR, and other Government leaders
* Provides touch-labor sustainment and coordinated repair of hosted
customers and their associated IT equipment, infrastructure, and
services on an annual basis
* Decommissions infrastructure components for hosted customer
platforms
* Ensures decommissioned equipment is packaged and shipped per
customer specifications, and report completion of decommissioning
tasks
* Performs other tasks as required by BME and the Government
contracting team
Required Qualifications/Education and Experience
* Minimum of 2 years or more of Service Desk experience
* Must have a valid Security+ certification
* Strong written and verbal communication skills
* Must be customer service oriented
* Must have knowledge of Remedy, ServiceNow, FootPrints or similar
Trouble Ticketing System
* Must have and maintain Secret Security clearance or higher
Equal Employment Opportunity/M/F/disability/protected veteran
status
Keywords: OSC Edge, Louisville , Datacenter Support Technician, Professions , Fort Knox, Kentucky
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