Datacenter Support Technician

Company: OSC Edge
Location: Fort Knox
Posted on: March 19, 2023

Job Description:

As a Datacenter Support Technician, the individual will provide a full spectrum of activities necessary to assess potential customer requirements, support the establishment of processes and procedures to support the final designs. In this role, the Datacenter Support Technician will receive and integrate customer systems and components into the HRC Data Centers, sustain hosted customer equipment and services over the lifespan of the service agreement, and decommission systems when hosted customers terminate their agreements with the Command. In addition, the individual will understand that customer requirements are unique to the needs of the customers platform and their customized service model to deliver IT capabilities to the end-users.

Responsibilities:

* Conducts and reports on new customer assessments, service designs, and architecture diagrams for customers considering HRC as a hosting and/or hoteling service provider


* Reviews and provides feedback on proposed service level agreements and requirements worksheets for hosted customers and capabilities


* Receives and installs equipment in support of the onboarding projects for customers.


* Reports completion of receipt and installation tasks to the Data Center team, COR, and other Government leaders


* Provides touch-labor sustainment and coordinated repair of hosted customers and their associated IT equipment, infrastructure, and services on an annual basis


* Decommissions infrastructure components for hosted customer platforms


* Ensures decommissioned equipment is packaged and shipped per customer specifications, and report completion of decommissioning tasks


* Performs other tasks as required by BME and the Government contracting team



Required Qualifications/Education and Experience

* Minimum of 2 years or more of Service Desk experience


* Must have a valid Security+ certification


* Strong written and verbal communication skills


* Must be customer service oriented


* Must have knowledge of Remedy, ServiceNow, FootPrints or similar Trouble Ticketing System


* Must have and maintain Secret Security clearance or higher



Equal Employment Opportunity/M/F/disability/protected veteran status

Keywords: OSC Edge, Louisville , Datacenter Support Technician, Professions , Fort Knox, Kentucky