Help Desk Technician

Company: Jobot
Location: Louisville
Posted on: September 19, 2023

Job Description:

Growing technology company seeks Help Desk technician to join their award winning organization!This Jobot Job is hosted by: Scott SteeleAre you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.Salary: $50,000 - $52,000 per yearA bit about us:Interantional Technology company!Why join us?Minority owned business, thriving, worldwide. We have been recognized as Top Workplaces for 2021 and 2022! Our operations are expanding in the San Antonio area and we are hope to find extraordinary professionals to join our team.Job DetailsJob Details:Are you a tech-savvy professional with a knack for problem-solving? Our dynamic sales organization is seeking an experienced Permanent Help Desk Technician. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. You will have the opportunity to work within a fast-paced environment, supporting a team of dedicated professionals as they strive to reach their sales goals. This position is integral to our day-to-day operations and our overall success as a company.Responsibilities:As a Permanent Help Desk Technician, your duties will include but are not limited to:1. Providing first-level contact and problem resolution for all users with hardware, software, and application problems.2. Resolving customer issues via the Help Desk - this could be in person, via telephone, or electronically.3. Logging all Help Desk interactions and administering help desk software.4. Following up with customers to ensure that their technological systems are fully functional after troubleshooting.5. Installing, modifying, and repairing computer hardware and software.6. Providing support for a variety of platforms including Windows 10, Slack, and GSuite Applications.7. Running diagnostic programs to resolve problems and responding to queries either in person or over the phone.8. Training computer users and maintaining daily performance of computer systems.9. Assisting with onboarding of new users, ensuring they have appropriate hardware and software and can access systems.10. Continuously improving and updating technical knowledge and skills.Qualifications:To be considered for this role, you should possess the following:1. A minimum of 2 years of experience in a similar role.2. Experience with tech support in a cloud based enviornment, specifically with Azure 3. Proficient experience with platforms such as ServiceNow, Help Desk, Help Desk II, help desk support, Windows 10, Slack, Gsuite, and GSuite Applications.3. Strong knowledge of computer hardware, software, and networks.4. Excellent problem-solving skills and a customer-focused attitude.5. Exceptional verbal and written communication skills, with an ability to communicate complex technical issues to non-technical staff6. Ability to prioritize and manage multiple tasks simultaneously.7. Experience with tech support for a cloud based enviornment, specifically with Azure Strong organizational skills and attention to detail.9. Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.10. Relevant certifications (like CompTIA A+) will be an advantage.11. Ability to work independently and collaboratively within a team on one of the following shifts; Sunday - Thursday shift or a Tuesday - Saturday Join our team and use your expertise to enhance our technological efficiency and effectiveness. We look forward to hearing from you!Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Keywords: Jobot, Louisville , Help Desk Technician, Professions , Louisville, Kentucky