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Application Support Analyst

Company: Lifepoint Health Support Center
Location: Louisville
Posted on: September 20, 2023

Job Description:

Lifepoint is recruiting for an Application Support Analyst to join our Information Systems Department!
Documents and responds to customer requests and questions regarding information systems, software, and hardware utilizing a call tracking application. Answers questions or resolves issues. Assists in resolving related problems.

About LifePoint Health:
LifePoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. -We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Essential Functions:

  • Accepts requests and questions from customers and other support staff through various preferred media. Follows up to ensure accurate and timely resolutions are provided.

  • Monitors the group queue to ensure work requests are handled in a timely manner. Independently resolves most problems/questions that arise and consults with senior team members, development or technical staff on difficult issues.

  • Listens to issues and questions as reported by customers on assigned hardware, software and uses troubleshooting skills to provide answers or resolutions.

  • Assists senior department team members in identifying frequently encountered issues and developing resolutions.

  • Monitors individual performance objectives, meets standards, and assures customer satisfaction goals are met.

  • Provides after-hours on-call support as scheduled or needed.

  • Continuously monitors department processes and recommends to management new and innovative ideas for improvement.

  • Solicits feedback and guidance of best practices from senior department team members.


    • Working knowledge of major software packages used by company, setup/configuration, and missions of each.

    • Good analytical and problem-solving skills.

    • High level of patience, empathy, and courtesy.

    • Able to resolve mechanical/technical problems over the phone with emphasis on troubleshooting ability.

    • Able to identify and communicate trends and work with Senior department team members to define corrective action.

    • Approximate percent of time required to travel: 10%

      Additional Information:
      Position primarily serves internal co-workers and operators.
      Access to and/or works with sensitive and/or confidential information.
      Skills & Abilities: -The requirements listed below are representative of the knowledge, skills and/or abilities required.
      Skills and Abilities:
      Business Mathematical Skills --- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
      Moderate Computers Skills --- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives.
      Moderate Communication --- Regularly uses moderately complex oral and written skills. May train others in functional areas, interact with others and make presentations to department or middle management.
      Job Specific Impact --- Decisions generally affect own job or assigned functional area.
      Varied Business Problems --- Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices.
      Moderate Independent Judgement --- Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
      Moderate --- Handle multiple tasks simultaneously with moderate complexity.
      Physical & Mental Demands:
      The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
      While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. - The employee must occasionally lift and/or move up to 20 pounds. - Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
      Work Environment & Travel Requirements: -
      Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
      Works in well-lit, ventilated and climate controlled office environment with routine office equipment; some equipment has moving mechanical parts.
      In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.
      Noise level in the work environment is typical for an office and/or hospital environment.
      Minimum overnight travel (up to 10%) by land and/or air.
      Competitive pay and benefits including 401k, paid time off, employee illness benefit (EIB), medical, dental, vision.
      Additional Information: -
      Lifepoint Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

      • Associate's degree or equivalent work experience in related field preferred. - -


        • Professional certifications related to Essential Functions preferred.


          • 1 year computer systems support experience or other experience resulting in same knowledge level.

          • Experience preferred in a clinical or financial setting, preferably in the Health Care industry.


Keywords: Lifepoint Health Support Center, Louisville , Application Support Analyst, Professions , Louisville, Kentucky

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