Application Support Analyst
Company: Lifepoint Health Support Center
Location: Louisville
Posted on: September 20, 2023
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Job Description:
Description
Lifepoint is recruiting for an Application Support Analyst to join
our Information Systems Department!
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Summary:
Documents and responds to customer requests and questions regarding
information systems, software, and hardware utilizing a call
tracking application. Answers questions or resolves issues. Assists
in resolving related problems.
About LifePoint Health:
LifePoint Health is a leader in community-based care and driven by
a mission of Making Communities Healthier. Our diversified
healthcare delivery network spans 29 states and includes 63
community hospital campuses, 32 rehabilitation and behavioral
health hospitals, and more than 170 additional sites of care across
the healthcare continuum, such as acute rehabilitation units,
outpatient centers and post-acute care facilities. -We believe that
success is achieved through talented people. We want to create
places where employees want to work, with opportunities to pursue
meaningful and satisfying careers that truly make a difference in
communities across the country.
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Essential Functions:
Accepts requests and questions from customers and other support
staff through various preferred media. Follows up to ensure
accurate and timely resolutions are provided.
Monitors the group queue to ensure work requests are handled in a
timely manner. Independently resolves most problems/questions that
arise and consults with senior team members, development or
technical staff on difficult issues.
Listens to issues and questions as reported by customers on
assigned hardware, software and uses troubleshooting skills to
provide answers or resolutions.
Assists senior department team members in identifying frequently
encountered issues and developing resolutions.
Monitors individual performance objectives, meets standards, and
assures customer satisfaction goals are met.
Provides after-hours on-call support as scheduled or needed.
Continuously monitors department processes and recommends to
management new and innovative ideas for improvement.
Knowledge/Skills/Abilities:
Working knowledge of major software packages used by company,
setup/configuration, and missions of each.
Good analytical and problem-solving skills.
High level of patience, empathy, and courtesy.
Able to resolve mechanical/technical problems over the phone with
emphasis on troubleshooting ability.
Able to identify and communicate trends and work with Senior
department team members to define corrective action.
Approximate percent of time required to travel: 10%
Additional Information:
Position primarily serves internal co-workers and operators.
Access to and/or works with sensitive and/or confidential
information.
Skills & Abilities: -The requirements listed below are
representative of the knowledge, skills and/or abilities
required.
Skills and Abilities:
Business Mathematical Skills --- Ability to add, subtract,
multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rates, ratios,
and percentages and to draw and interpret graphs.
Moderate Computers Skills --- Frequent use of electronic mail, word
processing, data entry, spreadsheets, graphics, etc. Ability to
create, maintain and incorporate simple functions into documents,
spreadsheets, databases, and presentations to support business
objectives.
Moderate Communication --- Regularly uses moderately complex oral
and written skills. May train others in functional areas, interact
with others and make presentations to department or middle
management.
Job Specific Impact --- Decisions generally affect own job or
assigned functional area.
Varied Business Problems --- Problems are varied and complex,
requiring analysis or interpretation of the situation. Problems are
solved using knowledge and skills, general precedents and
practices.
Moderate Independent Judgement --- Results are defined; sets
personal own goals and determines how to achieve results with few
or no guidelines to follow; supervisor/manager provides broad
guidance and overall direction.
Moderate --- Handle multiple tasks simultaneously with moderate
complexity.
Physical & Mental Demands:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. - Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential job responsibilities.
While performing the duties of this job, the employee is
occasionally required to stand; walk; sit for extended periods of
time; use hands to finger, handle, or feel objects, tools or
controls; reach with hands and arms; climb stairs; balance; stoop,
kneel, bend, crouch or crawl; talk or hear; taste or smell. - The
employee must occasionally lift and/or move up to 20 pounds. -
Repetitive motion of upper body required for extended use of
computer. Required specific vision abilities include close vision,
distance vision, color vision, peripheral vision, depth perception,
and the ability to adjust focus.
Work Environment & Travel Requirements: -
Work environment characteristics described here are representative
of those that an employee may encounter while performing the
essential functions of this job. - Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential job responsibilities.
Works in well-lit, ventilated and climate controlled office
environment with routine office equipment; some equipment has
moving mechanical parts.
In hospital environment, may be exposed to hazards and unusual
elements, which may include but are not limited to bloodborne
pathogens and / or contagious illnesses, toxic chemicals, and
biohazardous materials which may require extensive safety
precautions and the use of protective equipment.
Noise level in the work environment is typical for an office and/or
hospital environment.
Minimum overnight travel (up to 10%) by land and/or air.
Benefits:
Competitive pay and benefits including 401k, paid time off,
employee illness benefit (EIB), medical, dental, vision.
Additional Information: -
Lifepoint Health is committed to providing Equal Employment
Opportunities for all applicants and employees and complies with
all applicable laws prohibiting discrimination against any employee
or applicant for employment because of color, race, sex, age,
religion, national origin, disability, genetic information, gender
identity, sexual orientation, veterans' status or any other basis
protected by applicable federal, state or local law.
-Qualifications
Education:
Licenses/Certification:
Experience:
1 year computer systems support experience or other experience
resulting in same knowledge level.
Experience preferred in a clinical or financial setting, preferably
in the Health Care industry.
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Keywords: Lifepoint Health Support Center, Louisville , Application Support Analyst, Professions , Louisville, Kentucky
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